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11-07-2016 02:53 PM
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  1. Alain_A's Avatar
    Now it is big BS big time. It might be possible that my laptop is bricked. I received an update today (I don't know what) and my laptop gave me an error saying I need to use an image or go inside the computer to change some value.(Eula????)
    So I got out of that screen and the puter started to apply changes. Now it says can't complete the updates and it is rolling back.

    Hopefully I will have my puter back

    The error given was 00000x0

    Edit.: that was in 3197954 that doesn't want to go in for updating
    Last edited by Alain_A; 11-04-2016 at 07:13 PM.
    11-04-2016 06:54 PM
  2. holdum333's Avatar
    Hi Hopefully your PC will roll back! I'm not a insider. Hopefully there is one logged on tonight! That's not much of a error code!
    Good luck. This is all I could find !
    https://support.microsoft.com/en-us/kb/3197954
    Attached Thumbnails capture25.jpg  
    11-04-2016 07:32 PM
  3. holdum333's Avatar
    Hi! Just wondering! Has your PC rolled back? If it has, check update history and see if there is a error code there!
    Good luck.
    abhishek singh21 likes this.
    11-04-2016 08:04 PM
  4. Alain_A's Avatar
    Hi! Just wondering! Has your PC rolled back? If it has, check update history and see if there is a error code there!
    Good luck.
    yes it did finally rolled back, took a long time to uninstall the update by itself.
    when I received the update I did not restart right away. when I was done with the computer I clicked update and shust down. when I came back to it that is when when it gave me the error 00000x0 <---- something like...

    That same update KB3197954 always trying to install but it is not working.

    again this morning same thing kb3197954 still want to install. but the last seven attempts failed for some raisons
    11-05-2016 11:47 AM
  5. holdum333's Avatar
    Hi I answered on your other thread. See if this helps!
    https://support.microsoft.com/en-us/kb/3197954
    PS You might try resetting W10 updates. Here's a .bat file by Shawn Brink!
    http://www.tenforums.com/tutorials/2...dows-10-a.html
    Alain_A likes this.
    11-05-2016 11:50 AM
  6. Alain_A's Avatar
    Hi I answered on your other thread. See if this helps!
    https://support.microsoft.com/en-us/kb/3197954
    PS You might try resetting W10 updates. Here's a .bat file by Shawn Brink!
    Windows Update - Reset in Windows 10 - Windows 10 Forums
    As soon my computer reverse the update for the 7th times I'll check if I have in 3199986 installed then see from there
    Last edited by Alain_A; 11-05-2016 at 12:27 PM.
    11-05-2016 12:11 PM
  7. Alain_A's Avatar
    I'll stay on this thread to give update
    11-05-2016 12:17 PM
  8. holdum333's Avatar
    As soon my computer reverse the update for the 8th times I'll check if I have in 3199986 installed then see from there
    Sounds like a plan. I suggest running the update reset .bat file also! It wouldn't hurt to run sfc /scannow-DISM. That will make sure you don't have file errors.
    Good luck!
    Sometimes you may have an issue with Windows Update such as not being able to download or install updates, error messages, not being able to search for new updates, etc. These kind of issues can occur when the Windows Update database or components are corrupted, one or more services related to Windows Update are not running, etc.

    Resetting the Windows Update components and history can usually solve these types of issues.
    abhishek singh21 likes this.
    11-05-2016 12:20 PM
  9. Alain_A's Avatar
    Sounds like a plan. I suggest running the update reset .bat file also! It wouldn't hurt to run sfc /scannow-DISM. That will make sure you don't have file errors.
    Good luck!
    I have KB3199986 installed successfully

    after KB3197954 failed 7 times

    I guess I should try the .bat files next?

    sfc/scannow-DISM for this one I need to read your thread again

    I'm not a computer whiz but with good direction I can do pretty much everything in the computer which is a laptop from toshiba
    abhishek singh21 likes this.
    11-05-2016 12:30 PM
  10. holdum333's Avatar
    Even if the SFC command doesn’t repair any files, running it will confirm that no system files are corrupted and you can continue to troubleshoot your system with other methods.
    Here's link from HTG!
    How to Repair Corrupted Windows System Files with the SFC and DISM Commands
    PS I also run a Toshiba laptop. It's going on 5 years old!
    Alain_A and abhishek singh21 like this.
    11-05-2016 12:35 PM
  11. holdum333's Avatar
    Hi Give up is not in my vocabulary. I'm a 12 year cancer survivor. I'll stay with you as long as you want. Surely we can figure this thing out?
    We may have to do a in-place upgrade repair. That would be the last thing to try!
    PS I may need a nap soon. I'm very old and I have to have my naps! LMAO
    Alain_A and abhishek singh21 like this.
    11-05-2016 12:42 PM
  12. Alain_A's Avatar
    ok it seems to me that the bat files was to flush DNS but I don't see that the update has been reset

    running the sfc /scannow
    Last edited by Alain_A; 11-05-2016 at 01:00 PM.
    11-05-2016 12:49 PM
  13. holdum333's Avatar
    ok it seems to me that the bat files was to flush DNS but I don't see that the update has been reset
    You should see this in your update history!
    Attached Thumbnails capture25.jpg   capture25.jpg  
    abhishek singh21 likes this.
    11-05-2016 12:59 PM
  14. Alain_A's Avatar
    You should see this in your update history!
    nope

    how do I snap a pic from computer

    the sfc/scan has not reveal anything..all good there
    Last edited by Alain_A; 11-05-2016 at 01:21 PM.
    11-05-2016 01:08 PM
  15. holdum333's Avatar
    nope

    how do I snap a pic from computer
    I use the W10 snipping tool!
    https://support.microsoft.com/en-us/...re-screenshots
    abhishek singh21 likes this.
    11-05-2016 01:20 PM
  16. Alain_A's Avatar
    screenshot-3-.png


    the bat files only flush dsn for me
    11-05-2016 01:37 PM
  17. holdum333's Avatar
    Hi Your screen shot is showing the update failed 7 times. I'm not sure why the .bat file didn't reset your updates? Have you ran the sfc /scannow-DISM.
    We could also check for malware. Run these programs from Malwarebytes! Run the free version of malwarebytes! Make sure we aren't dealing with malware. These are excellent programs.
    https://www.malwarebytes.com/
    https://www.malwarebytes.com/adwcleaner/
    https://www.malwarebytes.com/junkwareremovaltool/
    Alain_A likes this.
    11-05-2016 01:54 PM
  18. Alain_A's Avatar
    Have you ran the sfc /scannow-DISM.
    yes I did and it says all fine there
    11-05-2016 02:02 PM
  19. holdum333's Avatar
    Hi I'm running out of ideas. Maybe other techs will have some suggestions for you. The only thing I have left is a in-place repair upgrade. It takes a long time (2 hours+)
    I have done two of them successfully, but there is a risk involved.
    This is the claim made??
    The repair of Windows 10, can resolve many problems in Windows 10 functionality and some times is the most reliable and quickest way to fix the Windows 10 malfunctions. Also the in-place Windows 10 upgrade, which performed with the repair process, ensures that Windows 10 have the latest updates and fixes installed.
    How to repair Windows 10 with in-place upgrade. - wintips.org - Windows Tips & How-tos
    PS It's my nap time! I'll check back latter! Nice working with you!
    How to repair Windows 10 with in-place upgrade. - wintips.org - Windows Tips & How-tos
    11-05-2016 02:08 PM
  20. Alain_A's Avatar
    Hi Your screen shot is showing the update failed 7 times. I'm not sure why the .bat file didn't reset your updates? Have you ran the sfc /scannow-DISM.
    We could also check for malware. Run these programs from Malwarebytes! Run the free version of malwarebytes! Make sure we aren't dealing with malware. These are excellent programs.
    1) https://www.malwarebytes.com/
    2) https://www.malwarebytes.com/adwcleaner/
    3 https://www.malwarebytes.com/junkwareremovaltool/
    running #1====no threats

    #2 done....it remove the stumble upon

    #3 done...there was no junks
    Last edited by Alain_A; 11-05-2016 at 02:41 PM.
    holdum333 likes this.
    11-05-2016 02:12 PM
  21. holdum333's Avatar
    Have you ran the malware scans post #17? They are excellent programs from malwarebytes. Be nice to know if you are clear of malware!
    I'll hang here until you finish the malware scan!
    11-05-2016 02:15 PM
  22. Alain_A's Avatar
    Have you ran the malware scans post #17? They are excellent programs from malwarebytes. Be nice to know if you are clear of malware!
    I'll hang here until you finish the malware scan!
    Please Look at post 20
    holdum333 likes this.
    11-05-2016 02:42 PM
  23. holdum333's Avatar
    Hi @ Alain! That's good news. Good job! I have asked for help. Not sure if, or when anyone will post suggestions. I would do the in-place repair upgrade post #19.
    It goes through a whole bunch of restarts. Some times it seems like it's hanging up. Goes fast some times and then just sits there other times. I had to use it to get my last update to complete. It would be good if you had a back up image created on a external drive. That's another story. It would be sad to go back to factory,but that could be the last resort! It's nap time my find. I have really enjoyed helping you with this issue. I'll check back later. I don't understand the .bat file not resetting the up dates. Good to hear no malware and no file errors!
    Last edited by holdum333; 11-05-2016 at 04:07 PM.
    11-05-2016 02:55 PM
  24. EspHack's Avatar
    in case you want a permanent solution and don't want to deal with this again, press Start, type services, hit enter key, find "Windowsupdate" double click on it, set it to disabled, click apply and click on the stop button, done

    if you want updates for some reason, go to windowsupdate catalog site where you can find and download the packages to install them whenever you want
    11-05-2016 04:07 PM
  25. holdum333's Avatar
    in case you want a permanent solution and don't want to deal with this again, press Start, type services, hit enter key, find "Windowsupdate" double click on it, set it to disabled, click apply and click on the stop button, done

    if you want updates for some reason, go to windowsupdate catalog site where you can find and download the packages to install them whenever you want
    Hi @EspHack! Thanks for your help. It is appreciated. Not sure I would stop windows updates however. Updates are created for your protection. Post #2 has information about windows update catalog. It would be a good idea to try the manual update if the OP didn't try it. It was suggested in post #2, but I don't know if it was tried. Thanks for helping. Team work is always good! You are appreciated!
    Shamshi-Adad likes this.
    11-05-2016 04:29 PM
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