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  1. rnoynet's Avatar
    I have had already working Windows 10 in my laptop, but after upgrading to latest version the USB mouse stopped working. The touchpad works. USB is alive because pendrives and USB external disks work fine, the mouse (tried three different) does not (in none of the ports)
    I reinstalled the mouclass.sys and mouhid.sys drivers. Are these correct? There are drivers for PS2 mouse too, but I think they are for touchpad in my case. Anyway, no success.
    Rebooted many times.
    How ever The Mouse Device status claims: "This device is working properly", which is false!

    My desktop has the same version of Windows 10 and no problems at all.

    Any solution to this? Thanks in advance!
    01-09-2017 11:11 AM
  2. holdum333's Avatar
    Hi! Do you get any indication that your PC recognizes the mouse, when you plug in a USB mouse? You might check your mouse setting to see if it has been disabled.
    That's the first place I would check. Are you trying a wired or a wireless mouse?
    Attached Thumbnails capture25.jpg  
    01-09-2017 02:18 PM
  3. holdum333's Avatar
    Hi Does your USB mouse show up in devise manager? Here's screen shot!
    Attached Thumbnails capture25.jpg  
    01-09-2017 02:23 PM
  4. rnoynet's Avatar
    Hi! Do you get any indication that your PC recognizes the mouse, when you plug in a USB mouse? You might check your mouse setting to see if it has been disabled.
    That's the first place I would check. Are you trying a wired or a wireless mouse?
    Hi!
    -No, no indication at all.
    -I have tried wired and wireless ones
    -Now I´m looking for that "mouse properties" place in win 10
    01-09-2017 02:36 PM
  5. holdum333's Avatar
    Hi not sure what you're looking for. Right click the Windows start icon. Click control panel. Click mouse. That will get you to the mouse settings!
    Let me know if you need more help.I'm a picture person. Not good with words, but I know how to use my Windows snipping tool!
    Attached Thumbnails capture25.jpg  
    01-09-2017 02:48 PM
  6. holdum333's Avatar
    Hi @rnoynet! Wondering if you hear any sounds when you plug devices in your USB ports? You should also see a receiver for your wireless mouse in devices and printers; if you try a wireless mouse. Make sure your mouse battery is good!
    01-09-2017 03:38 PM
  7. rnoynet's Avatar
    My mouse windows is different. No "Device Settings", See attached image.

    capture.png
    01-09-2017 07:55 PM
  8. holdum333's Avatar
    Hi Different because your mouse is not recognized! Please attach screen shot of devise manager! Have you ever got a mouse to work.
    Attached Thumbnails capture25.jpg  
    01-09-2017 08:34 PM
  9. rnoynet's Avatar
    The screen shot of devise manager looks exactly as in the image you sent.

    Yes, the mouse (any of them I have handy) worked fine before the upgrade to version 1607

    This is how I started the topic: "I have had already working Windows 10 in my laptop, but after upgrading to latest version the USB mouse stopped working. The touchpad works. USB is alive because pendrives and USB external disks work fine, the mouse (tried three different) does not (in none of the ports)"

    Well, I have to add that the upgrade did not function properly in the first place, I made restore, then upgrade to 1607 without problems............................ except then this mouse problem
    01-10-2017 06:55 AM
  10. holdum333's Avatar
    Hi Not sure what you mean by restore. The best way to install 1607 is with the media creation tool. If the only problem you are having is with the mouse, I would drive over to Walmart and spend 20$ on a Logiteck wireless mouse. First you could right click on the Compliant mouse in devise manager and uninstall it. Then restart your PC and windows will find a driver for it. I'm thinking the mice you have are not compatible, but the Logiteck should work just fine. If still not working, you could do a in-place repair, but I'm pretty sure the Logiteck mouse will solve the issue. If you have any questions, I'll be around all day! Let me know how things go for you!
    01-10-2017 11:32 AM
  11. rnoynet's Avatar
    Thanks Holdum333,
    Well, I´ll buy a new one as soon as my responsibilities will stop forcing me to do other things
    01-14-2017 01:01 PM
  12. holdum333's Avatar
    Thanks Holdum333,
    Well, I´ll buy a new one as soon as my responsibilities will stop forcing me to do other things
    You're welcome. Let me know how things go for you. W10 shouldn't have a problem finding a driver for a Logitek mouse! I'm thinking 20-25$
    01-14-2017 01:07 PM
  13. rnoynet's Avatar
    Well, now it's ok. All the mouses work properly. What was the problem, I do not know really! What I did, is that I installed a Windows 10 64bit version. Earlier it had a 32bit version. If I remember correctly, I myself had made that error installing the 32 bit version on this machine. Now I almost feel like cheating the helpers. Sorry about that!

    cheers and Thanks
    04-15-2017 05:04 PM

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