1. kellabella8300's Avatar
    I have a bad virus on my pc after downloading something that I thought was safe (I know, im stupid). I opened the task manager and the file "demerit" was listed multiple times. I tried to get rid of them by ending the task but it didn't help. I also tried deleting the files in safe mode but I got "you don't have permission" or "can't delete bc file is open in another program"

    A few hours later a screen saying "configuring updates don't shut down computer" popped up and after that I got a message saying exactly this:

    "Microsoft Windows has detected some suspicious activities on this computer. Due to having a Network Security Breach your Microsoft Windows got de-activated, to activate enter the product key".

    Then it gives this Error Code:
    0x00AEM001489

    Then a support phone number to call- 1-855-532-0777

    I shut down and restarted the computer a few times. Within a few minutes of being logged in the message about configuring updates would take over and log me out. Very frustrating bc I don't have time to even try and fix anything know.

    Please help!! Thank you :)
    05-03-2017 01:49 PM
  2. Guytronic's Avatar
    If you can download and install "Malwarebytes (free)"

    Run it and see if it can uninstall the scam virus.
    More info:
    https://malwaretips.com/blogs/remove...m001489-virus/
    05-03-2017 02:14 PM
  3. mtf1380's Avatar
    @kellabella8300, can you go back to a previous Restore Point?

    Or,

    Download and Run: Malicious Software Removal Tool...link: http://forums.windowscentral.com/e?l...token=tvSojAR6
    Guytronic likes this.
    05-03-2017 02:40 PM

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