WhatsApp Not Opening (W10M-15063.297) - Windows Central Forums

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05-28-2017 04:39 AM

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M0TH3R_FR4GG3R

I have always been on production build, since Windows 10 was released officially for Lumia 640 XL. Yesterday I updated my Lumia to latest Creator Update Build 15063.297
After installing I was unable to open WhatsApp at all, as soon as I press it, a black screen appears for 1 second and it sends me back to My Start Screen.
So I did a full hard reset today, did not install any apps, updated all system apps and settings, and installed WhatsApp Messenger. Still the same, I cannot open the app at all.
The App does NOT open even for 1 second and it crashes back to wherever I was before that. Tried everything possible. Please help.
I have already done a HARD RESET 2 times to check this bug, everything uninstalled except WhatsApp and system apps (which cannot be uninstalled).
Uninstalled and Reinstalled 22 times now, NO BACKUP RESTORED for any data. Problem still persist.
Please HELP !

Last edited by M0TH3R_FR4GG3R; 05-17-2017 at 03:01 AM.

05-16-2017 06:53 AM

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804

faisalbaba

Originally Posted by pankaj981

Doesn't the latest build allow resetting an app? Have you tried that? I don't have a W10M to give you specific instructions on how to do it.

I think Reset option is for UWP app only

Sent from mTalk

804

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faisalbaba
Trusted Member
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Originally Posted by M0TH3R_FR4GG3R

I have always been on production build, since Windows 10 was released officially for Lumia 640 XL. Yesterday I updated my Lumia to latest Creator Update Build 15063.297
After installing I was unable to open WhatsApp at all, as soon as I press it, a black screen appears for 1 second and it sends me back to My Start Screen.
So I did a full hard reset today, did not install any apps, updated all system apps and settings, and installed WhatsApp Messenger. Still the same, I cannot open the app at all.
The App does NOT open even for 1 second and it crashes back to wherever I was before that. Tried everything possible. Please help.
I have already done a HARD RESET 2 times to check this bug, everything uninstalled except WhatsApp and system apps (which cannot be uninstalled).
Please HELP !

Uninstall WhatsApp

Sent from mTalk

05-16-2017 08:29 AM

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M0TH3R_FR4GG3R

Originally Posted by faisalbaba

Uninstall WhatsApp

Sent from mTalk

I want to use whatsapp

Last edited by pankaj981; 05-17-2017 at 10:46 PM. Reason: Clean up language

05-16-2017 09:01 AM

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faisalbaba
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Originally Posted by M0TH3R_FR4GG3R

I want to use whatsapp

You didn't understand uninstall and reinstall

Sent from mTalk

Last edited by pankaj981; 05-17-2017 at 10:46 PM. Reason: Cleaned up language

05-16-2017 09:26 AM

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raycpl
Ambassador

Originally Posted by M0TH3R_FR4GG3R

I want to use whatsapp

Jeeezzzz, that escalated quickly !!!

... !!

Last edited by pankaj981; 05-17-2017 at 10:47 PM. Reason: Cleaned up language

05-16-2017 09:44 AM

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LumPhile

Originally Posted by faisalbaba

You didn't understand uninstall and reinstall

Sent from mTalk

Well, he did say he has done 2 hard resets. WhatsApp and WhatsApp Beta both work flawlessly on my 640: Must be something particular to his device - or possibly the device's owner

05-16-2017 10:22 AM

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raycpl
Ambassador

Originally Posted by M0TH3R_FR4GG3R

I have already done a HARD RESET 2 times to check this bug, everything uninstalled EXCEPT WhatsApp ....

Did you restore from a Whatsapp backup??
If the backup were, for whatever reason corrupted, it could explain your predicament...

...perhaps you could try reinstalling WA but dont restore from backup
My 2 cents

... !!

Last edited by raycpl; 05-16-2017 at 11:44 AM.

05-16-2017 11:00 AM

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M0TH3R_FR4GG3R

Originally Posted by raycpl

Did you restore from a Whatsapp backup??
If the backup were, for whatever reason corrupted, it could explain your predicament...

...perhaps you could try reinstalling WA but dont restore from backup
My 2 cents

... !!

I am unable to Open WhatsApp Messenger even for 1st time, no backup restores, a CLEAN HARD RESET done.

05-17-2017 02:59 AM

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pankaj981
Moderator

Doesn't the latest build allow resetting an app? Have you tried that? I don't have a W10M to give you specific instructions on how to do it.

05-17-2017 10:59 PM

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faisalbaba
Trusted Member
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Originally Posted by pankaj981

Doesn't the latest build allow resetting an app? Have you tried that? I don't have a W10M to give you specific instructions on how to do it.

I think Reset option is for UWP app only

Sent from mTalk

05-17-2017 11:32 PM

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M0TH3R_FR4GG3R

Originally Posted by pankaj981

Doesn't the latest build allow resetting an app? Have you tried that? I don't have a W10M to give you specific instructions on how to do it.

No option to reset WhatsApp, only the system apps have that option to reset in the settings.
Anyways, I am unable to open WhatsApp even for 1 time, which means I have not set up the app, now what do I do ? :(
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pankaj981 likes this.
05-19-2017 01:18 AM

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faisalbaba
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Originally Posted by M0TH3R_FR4GG3R

No option to reset WhatsApp, only the system apps have that option to reset in the settings.
Anyways, I am unable to open WhatsApp even for 1 time, which means I have not set up the app, now what do I do ? :(

UWP apps also have reset option

Sent from mTalk

05-19-2017 08:47 AM

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pedmar007

where are you installing WhatsApp to? device or sd card?

05-19-2017 08:59 AM

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M0TH3R_FR4GG3R

Originally Posted by pedmar007

where are you installing WhatsApp to? device or sd card?

you do not have an freedom to choose where to install, it installs in phone memory only.
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05-19-2017 12:53 PM

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faisalbaba
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Originally Posted by M0TH3R_FR4GG3R

you do not have an freedom to choose where to install, it installs in phone memory only.

We can install sd card also

Sent from mTalk

05-19-2017 02:16 PM

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pankaj981
Moderator

Originally Posted by faisalbaba

We can install sd card also

Sent from mTalk

WhatsApp doesn't allow to be installed on external memory, at least last time I checked. It defaults to internal memory and there's no way to move it to the external memory card.

05-20-2017 07:50 PM

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faisalbaba
Trusted Member
Champion
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Originally Posted by M0TH3R_FR4GG3R

I have always been on production build, since Windows 10 was released officially for Lumia 640 XL. Yesterday I updated my Lumia to latest Creator Update Build 15063.297
After installing I was unable to open WhatsApp at all, as soon as I press it, a black screen appears for 1 second and it sends me back to My Start Screen.
So I did a full hard reset today, did not install any apps, updated all system apps and settings, and installed WhatsApp Messenger. Still the same, I cannot open the app at all.
The App does NOT open even for 1 second and it crashes back to wherever I was before that. Tried everything possible. Please help.
I have already done a HARD RESET 2 times to check this bug, everything uninstalled except WhatsApp and system apps (which cannot be uninstalled).
Uninstalled and Reinstalled 22 times now, NO BACKUP RESTORED for any data. Problem still persist.
Please HELP !

Download WhatsApp beta
https://forums.windowscentral.com/e?...token=7YSSA_9R

Sent from mTalk

05-20-2017 11:02 PM

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raycpl
Ambassador

Originally Posted by pankaj981

WhatsApp doesn't allow to be installed on external memory, at least last time I checked.

Here is something that might work.

Uninstall Whatsapp first, then open Storage (it can be found in the apps list). Change the saved locations for new apps to be installed to SD card. Now install Whatsapp. It should work.

Edit: Use this option of you want to revert subsequent apps installations to phone memory instead,

Originally Posted by pankaj981

.... and there's no way to move it to the external memory card.

Alternatively, if WA is already installed, you can move it to SD card.
Go to settings / Apps / apps and features.
Look for Whatsapp. Clicking on it will bring up options to Move or Uninstall

... !!

Last edited by raycpl; 05-21-2017 at 07:08 AM.

05-20-2017 11:45 PM

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M0TH3R_FR4GG3R

Did everything, nothing works WTF

05-28-2017 04:39 AM

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