1. Akshay 874's Avatar
    My account is blocked permanent and my mobile is asking recovery key what to do
    06-09-2017 09:57 AM
  2. T Moore's Avatar
    If you do not have the email that was sent giving you the key when recovery protection was enabled there nothing you can do.
    06-09-2017 12:40 PM
  3. pablo cesar rodriguez's Avatar
    hi there i got a problem with my device i got the purchase receipt and the information account but the thing its that i been take the protection off and just recive a email with a confirmation that my device has the protection off , in my device ask me for the recovery key i dont know what to do i have everything from my device since i buy it , i already call to microsoft support but they dont want to help me at all.
    so if someone can help me with some information ill be so thankful
    08-14-2017 08:28 PM

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