06-22-2017 01:54 PM
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  1. Seyker's Avatar
    Seyker
    There's a bug when I use my Lumia 950's Windows Hello. It usually works but there's sometimes a problem with the touch screen, it suddenly doesn't work. It only happens when I unlock the phone via Windows Hello. Now I've stopped using it because of this bug, but wanted to know if it's something that has happened to anyone else here!
    06-21-2017 03:20 AM
  2. Zachary Boddy's Avatar
    Zachary Boddy
    Trusted Member
    Originally Posted by Seyker
    There's a bug when I use my Lumia 950's Windows Hello. It usually works but there's sometimes a problem with the touch screen, it suddenly doesn't work. It only happens when I unlock the phone via Windows Hello. Now I've stopped using it because of this bug, but wanted to know if it's something that has happened to anyone else here!
    Are you running an Insider build, or is this a production phone? I haven't experienced these issues on my 950 XL personally.
    06-21-2017 11:48 AM
  3. Seyker's Avatar
    Seyker
    I'm not using any Insider build, that's why it seems weirder to me.
    06-22-2017 03:56 AM
  4. Zachary Boddy's Avatar
    Zachary Boddy
    Trusted Member
    Originally Posted by Seyker
    I'm not using any Insider build, that's why it seems weirder to me.
    Does a restart affect the reliability of the bug? Can you reproduce it at will? I'm just trying to figure out if this is an OS level bug that can be solved by a simple hard reset or if a more serious factory reset might be necessary.
    06-22-2017 01:54 PM
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