1. iconuser165's Avatar
    I have a Nokia Lumia Icon. Within the last 6 months or so, I have developed this problem with the messenger app. I receive group texts but cannot respond. I receive videos, but can't play them. It is not Verizon that is causing it. I can do all of those things on the Verizon messaging App. I'm sure I'm late to the party on this but it is aggravating. Can anyone offer advice? Thanks.
    06-30-2017 12:41 AM
  2. Hejt's Avatar
    Did You try to uninstall the app and install it again? That helped me a lot times, if the app was updated more that 2 times, I'd recommed it...
    06-30-2017 02:49 AM
  3. iconuser165's Avatar
    Thanks for your response. This is the Microsoft Messaging App. I tried to uninstall it but it doesn't give me that option.
    06-30-2017 02:40 PM
  4. slooksterpsv's Avatar
    Are you running a release build? You may need to wipe and refresh. I would also check and ensure that you have available memory, clean out old messages, etc.
    07-02-2017 08:57 PM

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