[KickAssLumia]

So after owning my 950XL for 16 months, my front camera stopped working and since I was out of warranty, my credit card company picked up the slack and paid for a new 950XL this April. I picked it up from the Microsoft store in Durham, NC, same store I bought the original one at. However, after a month of usage, I realized my Glance Screen had stopped working. So I go into the Microsoft store as usual for warranty since its a new purchase as far as they are concerned. To my surprise, they tell me warranty and service for the 950XL is no longer being handled by Microsoft and has been out-sourced to a company called B2X.

It has been less than 2 years since the launch of this phone. I'm not at all impressed with this change in warranty policy. If I'd known this at the time of purchase, I wouldn't have even bought the phone and would've probably got the HP Elite instead. I will keep this thread updated with my warranty experience with B2X. But losing the ability to work with Microsoft for my warranty needs has simply left a bad taste wrt purchasing any Microsoft device. As a person who enjoys Microsoft's offerings despite their shortcomings, this pill is hard to digest simply because it was something completely within Microsoft's control.

[libra89]

Yeah that sucks. I'm sorry. I wish you the best of luck with B2X, I have heard mixed things with them.

[dj_hetick]

Yeap B2x. Owned Lumia 540, 730, 930, 950 all active. Contact b2x couple of months ago, update proof of purchase for 930, and 950. After couple of days check warranty under b2x site, Lumia 930 warranty On since December 2016, and Lumia 950 since February 2017.
Last week, 930 crash after OTA update. Sent it to local Microsoft Center, they told me my 930 no longer under warranty, check again b2x site and whoolaa..... my 930 out of warranty, even warranty started since Dec 2016. Check my Lumia 950 and... Out of Warranty too......
Whats wrong with you Microsoft-Nokia-B2X.?????

[Elky64]

Yeap B2x. Owned Lumia 540, 730, 930, 950 all active. Contact b2x couple of months ago, update proof of purchase for 930, and 950. After couple of days check warranty under b2x site, Lumia 930 warranty On since December 2016, and Lumia 950 since February 2017.
Last week, 930 crash after OTA update. Sent it to local Microsoft Center, they told me my 930 no longer under warranty, check again b2x site and whoolaa..... my 930 out of warranty, even warranty started since Dec 2016. Check my Lumia 950 and... Out of Warranty too......
Whats wrong with you Microsoft-Nokia-B2X.?????

IMO seems like MS is really making a name for themselves these days, and not necessarily a good one. Can't say in the past it ever crossed my mind much but now, starting to find I'm distancing myself from anything related to them... Of course there are instances where we have little choice so are unable to dump them completely.