1. jdaulo's Avatar
    I am currently working on upgrading a Surface Pro 4 device from Ver 1511 to Ver 1607

    The Surface Pro fails the upgrade process at 19 % and rolls back to the previous version of Windows.

    The error message is as follows:

    We couldn’t install Windows 10
    We’ve set your PC back to the way it was right before you started installing Windows 10.

    0x80070002-0x2007
    The installation failed in the SAFE_OS phase with an error during INSTALL_DRIVERS operation.

    Here are a couple of things that I tried.

    • Ran the latest system update on the Surface Pro device.
    • Removed SD memory card from device
    • Applied the following command line. rundll32.exe pnpclean.dll,RunDLL_PnpClean /DRIVERS /MAXCLEAN

    Please let me know if you have any suggestions on a resolution. Thanks.
    08-01-2017 04:18 PM
  2. bxlatinoheat's Avatar
    Try doing a hard reset that might do the trick
    08-01-2017 10:32 PM

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