1. hagjohn's Avatar
    I have 2 Surface 4's where Windows keeps reporting the printers are gone offline. I can browse to the printers webpage and the hp app says it's online but windows says it is offline in devices and printers settings. It usually happens after it has gone to sleep, I believe.

    I have uninstalled and reinstalled the printer drivers. I think it may be a SNMP error but I cannot uncheck "SNMP status enabled" because it says its not allowed to change the port settins, even as admin. Not sure how to fix.

    Note: it is not a "use printer offline" issue.
    10-17-2017 03:01 PM
  2. AndyCalling's Avatar
    Just an idea, but could it be your firewall? Or router? Try rebooking your router, and if that fails try disabling your firewall. If the firewall is at fault, Windows has one built in you could use.
    10-18-2017 02:34 PM
  3. hagjohn's Avatar
    It does report as being online for a while and then it goes to offline. I would think that if it was a router/firewall issue, it would never be online. I'll check though.
    10-23-2017 08:35 AM
  4. Shahzadfhd's Avatar
    because the print spooler service is getting stopped hence you might be getting this issue on windows 10 FCU.
    Please check the services and confirm I hope this will solve the issue.
    let me know if you require further assistance.
    10-23-2017 10:31 AM

Similar Threads

  1. Surface Book 2 Battery Life
    By James Falconer in forum Microsoft Surface Book 2
    Replies: 6
    Last Post: 11-22-2017, 10:28 AM
  2. Now that Fall Creators Update is out, How good is it now on Surface 3?
    By FAHMI BASSEM in forum Microsoft Surface 3
    Replies: 2
    Last Post: 10-23-2017, 09:09 PM
  3. Ark: Survival Evolved features two modes on Xbox One X
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 10-17-2017, 02:00 PM
  4. Microsoft gearing up to launch modern take on the IntelliMouse
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 10-17-2017, 12:40 PM
  5. Our thoughts on Mixer+, the first third-party Mixer app for Windows 10
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 10-17-2017, 12:10 PM
LINK TO POST COPIED TO CLIPBOARD