1. HeBanG's Avatar
    I have the HP Envy x360; I just got the computer for my birthday yesterday, so I wanted to take a group picture for my profile picture, but it just showed green. I closed the app and opened it back up about 5 times, but just showed a blank green screen. I then wiped on the camera to see if anything was on it, didn't even turn dark when my finger went over it.. Then I rebooted it and it still showed green..... The computer was only used 1 time for a review by a tech guy at Best Buy. Is there anything I can do?
    02-23-2018 05:50 PM
  2. realwarder's Avatar
    Go to the HP Support website and enter your model number. Download the camera driver from there in case a generic one is installed that doesn't work.

    Call HP support line.
    02-24-2018 08:45 PM
  3. orlbuckeye's Avatar
    Well if it's a day old i would take it back to Best Buy and have them look at it and if they can't fix get a new one.
    03-02-2018 08:00 AM

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