1. HeBanG's Avatar
    Hello.. I got this computer on Thursday, brand new, I already had a camera problem, but fixed it. My computer has been working fine until this morning.. I went to play a YouTube
    video and 30 seconds into the video a storm of Purple and Green pixels flooded the whole screen, glitching the video and pausing it a few times. I don't know what it could be,
    I downloaded some games on steam (CS:GO) Also Minecraft. It played really nice, still does for the most of it, but sometimes it goes out of the game. I checked windows
    viruses and it got rid of the potential threats, but didn't make a difference. I have 128 GB of storage and 8 GB of ram. Also my mouse keeps glitching out, and the computer freezes.
    This was a birthday present, the HP Envy x360 15m-bq121dx a 700$ computer. Anything that would fix this? (All of my browsers it does this on)
    02-25-2018 12:14 AM
  2. Scienceguy Labs's Avatar
    Doesn't sound like a virus to me. It does, however, sound like glitchy hardware or software. Is there a way you can take it in for a refund/swap for a new one. If not, I would contact HP. If that falls, contact MS.
    RumoredNow likes this.
    02-25-2018 04:58 AM

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