1. Duduosf's Avatar
    Hey, guys!
    Recently, my SP4 suddenly started presenting a lot of bugs and kept reseting itself over and over with that Green Screen of error, with some QR code (I believe we're all familiar with it by now). I tried restoring it, but it just got worse, to the point that there's NOTHING in it. I can't even open the settings or the Start Menu. And the following message appeared now (I'll post the attachment).

    What can I do?? I'm from Brazil and I don't know who I can turn to to repair it.
    Attached Thumbnails _20180401_161939.jpg  
    04-02-2018 09:37 PM
  2. tgp's Avatar
    It looks to me like a corrupted user profile or something related to that. Can you boot into Safe Mode? If so, try a System Restore. Or if you can use File Explorer, see if you have more than one Desktop folder in your user profile.
    Laura Knotek likes this.
    04-02-2018 10:20 PM
  3. Duduosf's Avatar
    How can I boot into Safe Mode?
    04-03-2018 07:48 AM
  4. tgp's Avatar
    I copied this part of the Safe Mode boot instructions from a website:

    1. Press the power button on Surface to turn it on.
    2. Press F8 when the Windows Boot Manager screen comes up to go to Startup Settings.
    3. Press 4 to enable Safe Mode.
    4. Surface may do disk checking as well as perform a scan and repair. Surface will then restart.
    5. Press F8 when the Windows Boot Manager screen comes up to go to Startup Settings.
    6. Press 4 to enable Safe Mode.

    Do you have another PC? Are you able to look up sites to assist you?
    libra89 likes this.
    04-03-2018 07:59 AM

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