1. toff23's Avatar

    I am facing an issue with Windows 10 on Surface Pro 6 like many others seem to face. Unfortunately and despite many posts on the topic, I have failed so far to find a solution.
    When trying to install the app “Amazon Video UK” on my Surface, I get the well known message “It looks like you don’t have any applicable device(s) linked to your Microsoft account. To install, sign in on a device with your Microsoft account”.
    I am trying to install this app over accessing it through the web to be able to download content to watch offline.

    1. The app is accessible here: https://www.microsoft.com/en-gb/p/amazon-video-uk/9nhrlph6ffct?wa=wsignin1.0&activetab=pivot:overviewtab
    2. The Surface is currently logged in with my Microsoft account
    3. The same account is used to register my Surface (https://account.microsoft.com/devices)
    4. The Surface is fully updated with the latest hotfixes available
    5. The app I am trying to install is fully compatible with Windows 10
    6. I am currently logged in the UK and do not use a VPN
    7. I can reproduce the problem on a second laptop running Windows 10
    8. I am aware I have an alternative using Bluestacks but I would prefer running the native app on Windows 10 instead
    9. Same problem happens with the US app “Amazon Prime Video US”
    10. Because there are 100s of reviews for both UK and US app, I would assume this app works fine and the problem is with my account?

    Any help would be appreciated 😊

    12-29-2018 04:55 PM
  2. krisguy's Avatar
    That particular app says that it is only available on Xbox One and Surface HUB, not Windows 10. Sorry, no joy.

    Took a snippet to show you. The Available On section has messed me up many times with Xbox One apps.

    Last edited by krisguy; 12-31-2018 at 04:12 PM. Reason: Adding image for clarity
    12-31-2018 04:10 PM

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