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  1. zikiki's Avatar
    Hi, I have an ASUS LaptopF552Cl ( X550CL) – Intel core I7 3°generation, it came out with windows 8.1.
    I successfully updated it until windows 10 vers.1803 even if ASUS say that the PC could be updated until windows 10 vers. 1607.
    Problems started when I tried to update windows to version 1809 (I received it from windows update), because Intel HD Graphics 4000 stopped working. The latest driver is installed, I tried everything with no success.
    I found it strange since I’ve seen older and less performing machines working well with windows 10 vers.1809.
    Since windows 10 May 2019 update is due, I wonder if I will be able to update my PC or I’ll have to be stuck with vers.1803 for ever……..
    Thanks.
    05-07-2019 09:53 AM
  2. TechFreak1's Avatar
    @Zikki You have 2 options to upgrade, you can do an in-place upgrade or a fresh install with media creation tool which you can obtain from Microsoft directly.https://forums.windowscentral.com/e?...token=7peRawHN

    1) The in place upgrade will upgrade your windows install and you can roll back to it within 30 days.

    2) A fresh install is a complete clean install where you will lose all your data however it will be a completely new install like when you first got your laptop.

    You can also try to reset you pc via Reset this PC (not the same as rebooting) and in any case I would suggest backing up your laptop before upgrading or trying to do PC reset.
  3. ven07's Avatar
    So to be clear, there are two types of updates: cumulative and feature updates.

    Both can be done manually.

    Cumulative: https://www.windowscentral.com/how-d...dates-manually

    Feature: https://www.windowscentral.com/use-m...date-windows10
    05-07-2019 10:42 AM
  4. TechFreak1's Avatar
    @Zikki You have 2 options to upgrade, you can do an in-place upgrade or a fresh install with media creation tool which you can obtain from Microsoft directly.https://forums.windowscentral.com/e?...token=7peRawHN

    1) The in place upgrade will upgrade your windows install and you can roll back to it within 30 days.

    2) A fresh install is a complete clean install where you will lose all your data however it will be a completely new install like when you first got your laptop.

    You can also try to reset you pc via Reset this PC (not the same as rebooting) and in any case I would suggest backing up your laptop before upgrading or trying to do PC reset.
    05-07-2019 05:25 PM
  5. Ryujingt3's Avatar
    @Zikki You have 2 options to upgrade, you can do an in-place upgrade or a fresh install with media creation tool which you can obtain from Microsoft directly.https://forums.windowscentral.com/e?...token=keV0BPpr

    1) The in place upgrade will upgrade your windows install and you can roll back to it within 30 days.

    2) A fresh install is a complete clean install where you will lose all your data however it will be a completely new install like when you first got your laptop.

    You can also try to reset you pc via Reset this PC (not the same as rebooting) and in any case I would suggest backing up your laptop before upgrading or trying to do PC reset.
    Sometimes it's good to just have a fresh install and start with the latest version of Windows. It makes for a cleaner system, as opposed to upgrading in-place. Although, if you do do that, remember to then run Disk Cleanup to remove all Windows installation files.
    TechFreak1 likes this.
    05-08-2019 10:11 AM
  6. zikiki's Avatar
    I tought about a clean install, but I don't know if Intel HD Graphics 4000 is compatible with Windows 10 May 2019 update. In this case I won't be able to roll back to version 1803...….
    Last edited by zikiki; 05-10-2019 at 02:08 AM.
    05-09-2019 12:35 PM
  7. Ryujingt3's Avatar
    I tought about a clean install, but I don't know if Intel HD Graphics 4000 is compatible with Windows 10 May 2019 update. In this case I won't be able to roll back to version 1803...….
    The May 2019 Update hasn't even been released yet. But chances are your graphics card will be supported. What makes you think it won't be?
    05-10-2019 09:23 AM
  8. zikiki's Avatar
    Because the above graphic card did not work with vers. 1809
    05-11-2019 04:12 AM
  9. Ryujingt3's Avatar
    But that version is older than 1809. So that means there is a chance it will work. MS wouldn't let it not work really.
    05-13-2019 09:07 AM
  10. dimitriovitch's Avatar
    I would suggest to use windows upgrade assistant, it will tell you if you have the requered system and if after all it does not work wich i doubt, you ' d have the full clean install ultimate option
    05-31-2019 06:43 PM
  11. TechFreak1's Avatar
    Sometimes it's good to just have a fresh install and start with the latest version of Windows. It makes for a cleaner system, as opposed to upgrading in-place. Although, if you do do that, remember to then run Disk Cleanup to remove all Windows installation files.
    There is a reason why I didn't suggest a clean install :), I recently came across an issue with PCs/Laptops that have have the o/s serial key embedded in the bios. For example if they had 8.1 (non pro) or any of the W7 home editions, the installer installs W10 Home instead even if it had 10 Pro installed previously. Then you have the headache of using a general key to upgrade to pro as sometimes your 10 pro key will not even be accepted - [To use your 10 pro product key when that happens, you have to use the general key, reboot, let it upgrade to pro, activate, change product key again and then enter your 10 pro key] - and whilst you're doing that Windows Update will install buggy driver updates.


    So now, you have to upgrade to pro (via change product key) -> reset the PC -> fire up group policy -> put Windows Update on notify to download + auto install, turn off windows from installing manufacturer apps and icons (device installation settings) in the control panel.

    So yeah... a major pain in the rear and incredibly time consuming.

    Microsoft seriously needs to re-hire the QA team and testers.
    06-03-2019 02:23 PM
  12. Ryujingt3's Avatar
    There is a reason why I didn't suggest a clean install :), I recently came across an issue with PCs/Laptops that have have the o/s serial key embedded in the bios. For example if they had 8.1 (non pro) or any of the W7 home editions, the installer installs W10 Home instead even if it had 10 Pro installed previously. Then you have the headache of using a general key to upgrade to pro as sometimes your 10 pro key will not even be accepted - [To use your 10 pro product key when that happens, you have to use the general key, reboot, let it upgrade to pro, activate, change product key again and then enter your 10 pro key] - and whilst you're doing that Windows Update will install buggy driver updates.


    So now, you have to upgrade to pro (via change product key) -> reset the PC -> fire up group policy -> put Windows Update on notify to download + auto install, turn off windows from installing manufacturer apps and icons (device installation settings) in the control panel.

    So yeah... a major pain in the rear and incredibly time consuming.

    Microsoft seriously needs to re-hire the QA team and testers.
    You are right. I actually had to do this process. MS will never rehire the QA team.
    06-04-2019 08:08 AM
  13. TechFreak1's Avatar
    You are right. I actually had to do this process. MS will never rehire the QA team.
    Sooner or later they will have to do re-hire the QA team. This process is so avoidable but because of idiocy it's wasting valuable time and money, the latest laptop I came across that I had to do this process took me 3 days to repair as the laptop was using a slow as molasses pentium CPU. Instead of being straight forward clean install of 10 Pro, I didn't slipstream the install as I wanted a proper clean install and have had driver issues with slip streamed installs.
    06-11-2019 01:30 PM
  14. Ryujingt3's Avatar
    Sooner or later they will have to do re-hire the QA team. This process is so avoidable but because of idiocy it's wasting valuable time and money, the latest laptop I came across that I had to do this process took me 3 days to repair as the laptop was using a slow as molasses pentium CPU. Instead of being straight forward clean install of 10 Pro, I didn't slipstream the install as I wanted a proper clean install and have had driver issues with slip streamed installs.
    What tool do you use to slipstream W10 installs?
    06-13-2019 08:12 AM

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