[regdun1]

My Alcatel Fierce xl will not turn on or charge. I have done a soft reset as well as a hard reset. I have changed the charging cable and have taken out the SD card to no avail. And it has been charging for over 12 hours. Any suggestions?

[Ryujingt3]

Sounds like it may be dead I'm afraid. But how did you do a soft and hard reset if it doesn't turn on, it did you do that and then after that it wouldn't turn back on or charge?

[spicypadthai]

Try the Windows Device Recovery Tool. I think there's an option if your phone won't turn on.

[regdun1]

It turns on shows Alcatel logo then goes to a black screen. I performed a soft reset by holding down the power button for it to restart. A hard reset requires holding down both the power and volume key until there is an exclamation point on the screen, then press volume up, volume down, power, volume down. It restarts and gives you the 2 cog wheels showing that it is restoring back to factory settings. But even after this it does the same logo screen then goes to a black screen. Any ideas?

[fatclue_98]

Alcatels and Acers have always been finicky with the WDRT, try the Over-The-Cable updater.

https://forums.windowscentral.com/e?...token=bZ5siki6

[regdun1]

Thanks I downloaded the Windows Device Recovery tool. It uploaded the new software but unfortunately the problem persists. It is now in a continuous boot up loop and goes black, repeat.