1. compiler's Avatar
    I have an Epson XP 400 printer. It works great. All is fine on my W7 laptop and a W10 laptop. But my other W10 laptop is weird.

    If I see something I want to print, turn on the printer, and print, it says the printer is offline.

    But the document is in the print queue. If I restart the computer, it immediately recognizes the printer and the queue document gets printed right away.

    Keep in mind the other computers work perfectly with the printer.

    Suggestions on how to proceed?

    Mel
    05-22-2020 05:16 PM
  2. me just saying's Avatar
    is win10 the original os for the laptop? anyway, check with epson and see if they have a newer driver.
    05-22-2020 05:42 PM
  3. compiler's Avatar
    Thanks.
    05-22-2020 05:47 PM
  4. compiler's Avatar
    Thanks. Would the driver only stay on the problem computer? I'm hesitant to change anything on the other 2 computers.

    I assume I would get on the Epson site and d/l latest .drv to the problem laptop

    Yes, laptop came with w10

    Mel
    05-22-2020 05:49 PM
  5. me just saying's Avatar
    Thanks. Would the driver only stay on the problem computer? I'm hesitant to change anything on the other 2 computers.

    I assume I would get on the Epson site and d/l latest .drv to the problem laptop

    Yes, laptop came with w10

    Mel
    don't need to touch the computers you are not having any problems with. yep, get the driver from the epson site.
    05-22-2020 06:09 PM

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