1. dougdraws's Avatar
    I was given a laptop buy a friend - it's a Samsung NP470R5E. I am trying to upgrade the laptop from Windows 8 (which is what it's running now) to Windows 10. I have went into the laptop BIOS and set everything so it will boot from a USB drive, then I downloaded Windows 10 installation media off the Microsoft site on to a USB drive.

    I have tried to boot off the USB several times, but without success. When I start up the laptop I press F10 to get the boot menu and I choose the USB drive from the list. When I do I get these lines at the bottom of the screen and eventually the Windows logo appears with a progress circle at the bottom that spins a few times and then stops. After a moment I get a blue screen with an unhappy face that says the system has encountered an error and needs to restart.

    I have tried using both USB ports on the laptop with the same results. I have even tried downloading the installation media on two other USB sticks, but the results are the same. I have tested these USB drives on the laptop (when I'm on the desktop) and they work just fine - they just don't work when I'm trying to boot from them for some reason.

    If anyone could give me some advice or suggestions on what to do here I would appreciate it.
    10-22-2020 05:08 AM
  2. dougdraws's Avatar
    Well I managed to upgrade the laptop to Windows 8.1, then I used a how-to thread in the TenForums to create a bootable USB with a program called Rufus. I could not get the USB drive to appear as a bootable option in the BIOS, or in the quick boot menu upon startup (F10), so I just clicked on setup.exe from the USB drive once I was on the desktop.

    It appears to be updating to Windows 10 without any issues so far, but we'll see. Maybe using Rufus made the difference.
    10-22-2020 12:30 PM

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