1. AAhmed79's Avatar
    My computer shuts down while booting up from a hibernated state and today it crashed just after booting into Windows.

    Once running, it doesn't crash (except for once today just after logging into windows) and when i shut it down (instead of hibernating) and restart , its still fine.

    Problem happens only when I hibernate my PC and then start it back up , it shuts down just after loading windows appears and then I have to manually start the PC again.

    I updated the BIOS to the latest version, drivers that I checked using MSI dragon center are all updated. Very few apps installed. No anti virus apps.

    Any help will be greatly appreciated.

    Processor AMD Ryzen 5 5600X 6-Core Processor 3.70 GHz
    Installed RAM 16.0 GB
    GFX card MSI 3070

    Windows Is updated with the latest updates already (upto 21H1).

    Using a NVMe Samsung 960.

    PC is only 5 months old.

    2 different Crash dumps uploaded on the links below:


    The steps that I've taken so far in trying to fix this:

    - Increased hibernation file size to 50%+.

    - Ran Windows Memory Diagnostic Tool

    - Ran Memtest86 with 4 passes and no errors found.

    - Ran chkdsk and sfc scannow too.

    - Samsung Magician shows the NVMe health as normal.

    - Currently running Driver verifier with all non-MS drivers selected.

    - Updated all drivers to their latest version.

    - BIOS updated to the latest version already.

    - Clean installed Windows a couple of days ago .

    - Windows updated with the latest patches upto 21H1.

    - Very few apps installed ATM.

    - PC is newly assembled 5-6 months ago.. and I didn't have this problem until a month back when I installed an android game emulator and my pc crashed with a BSOD after that and failed to recover which made me clean reinstall Windows again.

    CPU is not overclocked.. nor is the GFX card.. RAM is running on XMP profile 1 on stated speeds on the box.

    If you could analyze the crash dump, it'd help point to the exact cause sooner IMHO.

    Thanks for your valuable time, very appreciated.
    05-28-2021 07:54 AM
  2. AAhmed79's Avatar
    Another crash today even after I set the hibernation to file 100% full size.

    Crash dump uploaded on below link:


    Appreciate any help in this matter.
    06-02-2021 10:08 AM
  3. AAhmed79's Avatar
    And another one.

    * *
    * Bugcheck Analysis *
    * *

    An exception happened while executing a system service routine.
    Arg1: 00000000c0000005, Exception code that caused the BugCheck
    Arg2: fffff8073f513b50, Address of the instruction which caused the BugCheck
    Arg3: fffff88911dd6c00, Address of the context record for the exception that caused the BugCheck
    Arg4: 0000000000000000, zero.

    Debugging Details:


    Key : Analysis.CPU.mSec
    Value: 2078

    Key : Analysis.DebugAnalysisManager
    Value: Create

    Key : Analysis.Elapsed.mSec
    Value: 2101

    Key : Analysis.Init.CPU.mSec
    Value: 265

    Key : Analysis.Init.Elapsed.mSec
    Value: 9898

    Key : Analysis.Memory.CommitPeak.Mb
    Value: 74

    Key : WER.OS.Branch
    Value: vb_release

    Key : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key : WER.OS.Version
    Value: 10.0.19041.1


    BUGCHECK_P1: c0000005

    BUGCHECK_P2: fffff8073f513b50

    BUGCHECK_P3: fffff88911dd6c00

    BUGCHECK_P4: 0

    CONTEXT: fffff88911dd6c00 -- (.cxr 0xfffff88911dd6c00)
    rax=0000000100010001 rbx=ffffa6832b08a000 rcx=000000004273933d
    rdx=0000000100010001 rsi=ffffa6831de00280 rdi=3333333333333333
    rip=fffff8073f513b50 rsp=fffff88911dd7600 rbp=fffff88911dd7670
    r8=0000000000500000 r9=5adb2d0b427390bd r10=0000000000000000
    r11=ffffa6831de00290 r12=0000000000000000 r13=0000000000000000
    r14=ffffa6832b08eae0 r15=00000000000001d5
    iopl=0 nv up ei pl nz na pe nc
    cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050202
    fffff807`3f513b50 8b4af8 mov ecx,dword ptr [rdx-8] ds:002b:00000001`0000fff9=????????
    Resetting default scope

    BLACKBOXBSD: 1 (!blackboxbsd)

    BLACKBOXNTFS: 1 (!blackboxntfs)

    BLACKBOXPNP: 1 (!blackboxpnp)


    PROCESS_NAME: backgroundTaskHost.exe

    fffff889`11dd7600 fffff807`3f5122e4 : 00000000`00000000 fffff889`00000000 00000000`00000000 00000000`00000000 : nt!RtlpHpVsContextFree+0x380
    fffff889`11dd76a0 fffff807`3fbb3149 : 00000000`00001840 00000000`00000000 00000000`00000000 01000000`00100000 : nt!ExFreeHeapPool+0x4d4
    fffff889`11dd7780 fffff807`3f4029cb : 00000000`00000000 00000000`00000000 ffffb32f`fe203dfe fffff807`00000001 : nt!ExFreePool+0x9
    fffff889`11dd77b0 fffff807`3f7e93b4 : 00000000`00000000 00000000`00000000 00000000`00000001 00000000`00000000 : nt!SmFreeWrapper+0xb
    fffff889`11dd77e0 fffff807`3f7e92d2 : 00000000`00000015 fffff889`11dd78c0 00000000`00000000 00000000`00000000 : nt!CmpBounceContextCleanup+0x54
    fffff889`11dd7810 fffff807`3f6086b8 : 00000000`00000000 fffff889`00000001 000002a0`ab04fe70 fffff889`11dd7b40 : nt!NtEnumerateValueKey+0x4f2
    fffff889`11dd7a50 00007ffb`b466d084 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x28
    000000e8`8f07e738 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffb`b466d084

    SYMBOL_NAME: nt!ExFreePool+9

    IMAGE_NAME: Pool_Corruption

    MODULE_NAME: Pool_Corruption

    STACK_COMMAND: .cxr 0xfffff88911dd6c00 ; kb


    FAILURE_BUCKET_ID: 0x3B_c0000005_nt!ExFreePool

    OS_VERSION: 10.0.19041.1

    BUILDLAB_STR: vb_release


    OSNAME: Windows 10

    FAILURE_ID_HASH: {c9913766-80de-cdf5-a1a8-15c856d3f064}

    Followup: Pool_corruption

    Please can anyone help me figure this out?
    06-05-2021 11:45 AM

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