1. SoundsLikeLife's Avatar
    Ok, so I just upgraded my Windows 7 PC to Windows 8. I have a Xbox Music pass, and I was checking out the Xbox Music app. I tried to download an album, and it wouldn't work. I've tried album after album, and I can't download anything. I get an error every time. I can stream music no problem though.

    Does anyone have any ideas or has anyone experienced this? I tried rebooting of course, and I uninstalled/reinstalled Xbox Music.
    10-27-2012 01:20 AM
  2. gzlesk's Avatar
    Im pretty sure your not allowed to download albums, your only allowed to stream them.
    10-27-2012 01:42 AM
  3. berty6294's Avatar
    You allowed to download. Make sure you don't already have 4 devices downloading to the same music pass. 4 is the limit
    10-27-2012 01:47 AM
  4. SoundsLikeLife's Avatar
    I have my PC, Windows Phone, and two Zunes, so I should be fine. Here is the error:

    "Can't Download. Please try again. If the problem continues, visit Welcome to Xbox Support - Xbox.com to check for guidance.

    more info link

    tell Microsoft about the problem link

    0xc00d11cd (0x800700de)"
    10-27-2012 10:07 AM
  5. berty6294's Avatar
    Nope you can only have 4 devices. Maybe its only 2 computers, but you'll have to delete one of them. I had to delete my laptop cause I figured this would be mostly replacing it.

    When your in the music app, pull over the charm bar and go to settings, account, manage music devices.
    10-27-2012 10:31 AM
  6. SoundsLikeLife's Avatar
    Nope you can only have 4 devices. Maybe its only 2 computers, but you'll have to delete one of them. I had to delete my laptop cause I figured this would be mostly replacing it.

    When your in the music app, pull over the charm bar and go to settings, account, manage music devices.
    I only have 4 devices listed. I removed an old Zune too, so now only 3 are listed. I opened up Zune, and I can still download music on that no problem.
    10-27-2012 10:43 AM
  7. berty6294's Avatar
    ohhhh lol sorry I thought you meant a different pc!

    ehh not too sure what your problem could be, sounds like an issue I used to always have with zune on win7 though
    10-27-2012 10:57 AM
  8. SoundsLikeLife's Avatar
    No problem! I should have been more clear.

    I hope it fixes itself. It's really annoying. I contacted Zune Support on Twitter to see if they could help me. Otherwise, I'll probably try the live chat, but there was an hour and a half wait time last night.
    10-27-2012 11:24 AM
  9. friedmad's Avatar
    I found this solution and it fixed this problem for me!

    It may be due to your audio drivers not supporting the protected audio stream. If youre like me and upgraded to Windows 8, you might find that there arent any newer sound card drivers available. Luckily, theres an easy solution, assuming youre comfortable with editing the registry:

    Open regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Audio.
    Change the DisableProtectedAudioDG value from 1 to 0 and reboot.
    11-14-2012 08:44 PM
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