1. 123gettothechopper's Avatar
    Hi, I wanted to reset my phone's settings since, the call divert is stuck and I am not able to reset it without a hard reset. Can someone shed some light on how to only reset the settings
    Thanks!
    04-05-2014 12:45 PM
  2. N_LaRUE's Avatar
    Did you try a soft reset?

    Volume down and power button together until phone vibrates. Phone will restart. You may have to reset time and date. No files are erased.
    04-05-2014 01:26 PM
  3. 123gettothechopper's Avatar
    Did you try a soft reset?

    Volume down and power button together until phone vibrates. Phone will restart. You may have to reset time and date. No files are erased.
    Yup, sorry for the late reply was out of town. Soft reset isn't cutting it anything else I can do?
    04-06-2014 02:44 PM
  4. Ed Boland's Avatar
    anything else I can do?
    To do a hard reset, go to "settings" then "about" and scroll down to "reset my phone". This will restore factory settings. You'll have to restore your backup (assuming you did a backup) to restore all your settings, contacts, and installed apps etc. You may also need to re-download/install any updates you had
    04-06-2014 02:54 PM
  5. 123gettothechopper's Avatar
    I guess that is the only option. Well thanks!
    04-06-2014 03:06 PM
  6. 123gettothechopper's Avatar
    Guys after updating to 8.1 I did a hard reset on my phone but the call settings are still stuck. What should I do I can't live without voicemail anymore.
    Help requested,
    Regards,
    Last edited by 123gettothechopper; 05-22-2014 at 02:15 AM.
    05-22-2014 01:56 AM

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