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  1. geekmaster's Avatar
    So I was one of those people who had purchase Windows 8 online for $40 when it came out. Before I updated my Intel i3 2120 to an i5 3570k, my PC was running Windows 8.1 Update 1. As it turns out when I fired up my PC with it's new CPU, it asked me to activate Windows 8.1 Pro. I was not so worried at first, although it had been a while since Windows 8's official launch. Looking through my Outlook mail I couldn't find a single email regarding the purchase, then I thought to check my dad's account because I was considered a minor, yeah still no email verifying purchase. Decided to look at the Microsoft Store Website, both my account and my dad's account have no purchase history or license key information.

    Now i'm stumped, really.. I could call Microsoft Customer service, but in past use I have found them to be rude and informal always redirecting me to different departments. If you ask, yes I have Binged for answers to my question, but all the results were unrelated to my case. Care to help please?
    04-26-2014 02:31 PM
  2. palandri's Avatar
    You may have to get a new OEM disk for $99 at NewEgg Newegg.com - Microsoft Windows 8.1 - 32-bit - Operating Systems

    A CPU change maybe too much of a change. I've changed video cards, RAM and Microsoft told me I made to many changes and had too buy a new license.
    Guytronic likes this.
    04-26-2014 02:48 PM
  3. constantinosmi's Avatar
    Have you checked through microsoftstore.com?
    04-26-2014 03:33 PM
  4. geekmaster's Avatar
    Yes I have, also new revelation... Saw this in the settings "The activation server reported that the product key has exceeded its unlock limit."

    Palandri's probably right, however I absolutely hate the feeling of getting gouged money for the privilege to keep my windows 8 license after upgrading my components. I honestly hope Nadella Satya fixes this.
    04-26-2014 05:27 PM
  5. darkest.white's Avatar
    Yes I have, also new revelation... Saw this in the settings "The activation server reported that the product key has exceeded its unlock limit."

    Palandri's probably right, however I absolutely hate the feeling of getting gouged money for the privilege to keep my windows 8 license after upgrading my components. I honestly hope Nadella Satya fixes this.
    As long as you still have tthe product key you can reenter it and it will say you need to call for phone activation. You'll talk to an automated service and at the end it will ask you how many computers you used the key on. As long as you say "One" you will always be able to use the code
    04-26-2014 06:11 PM
  6. geekmaster's Avatar
    As long as you still have tthe product key you can reenter it and it will say you need to call for phone activation. You'll talk to an automated service and at the end it will ask you how many computers you used the key on. As long as you say "One" you will always be able to use the code
    Point is I looked in both potential Microsoft Accounts I might have bought Windows 8 with, none of them on their product info or emails show a product key.
    04-26-2014 06:39 PM
  7. Guzzler3's Avatar
    Try going to https://www.mswos.com/ to see you order. But you need the order # to get in :(

    This is why they said to save and print the email and keep it in a safe place when it came in.

    As for exceeding the number of activations, just give the phone number a call like darkest.white said. I have a W7 key that I've used many times on my personal upgrades that I have moved to many different personal systems that I ALWAYS have to call to get activated. It's no big deal. Just be forewarned, that just by chance, that key is in use on another system, that system will be deactivated.

    Now if you can't find your key email, but the key is in use on a working system, you can extract it with a program called jellybean (bing it).
    04-27-2014 09:23 AM
  8. Bearach's Avatar
    So I was one of those people who had purchase Windows 8 online for $40 when it came out. Before I updated my Intel i3 2120 to an i5 3570k, my PC was running Windows 8.1 Update 1. As it turns out when I fired up my PC with it's new CPU, it asked me to activate Windows 8.1 Pro. I was not so worried at first, although it had been a while since Windows 8's official launch. Looking through my Outlook mail I couldn't find a single email regarding the purchase, then I thought to check my dad's account because I was considered a minor, yeah still no email verifying purchase. Decided to look at the Microsoft Store Website, both my account and my dad's account have no purchase history or license key information.

    Now i'm stumped, really.. I could call Microsoft Customer service, but in past use I have found them to be rude and informal always redirecting me to different departments. If you ask, yes I have Binged for answers to my question, but all the results were unrelated to my case. Care to help please?
    You always have to reactivate Windows with a major hardware change (CPU is one of them). This is nothing unusual. You may be asked to telephone them (it's mostly automated), and it's a few simples questions and you'll be allowed to activate (as another poster said).

    Use this application to see your product key: ProduKey - Recover lost product key (CD-Key) of Windows/MS-Office/SQL Server
    04-27-2014 09:44 AM
  9. palandri's Avatar
    Try going to https://www.mswos.com/ to see you order. But you need the order # to get in :(

    This is why they said to save and print the email and keep it in a safe place when it came in.

    As for exceeding the number of activations, just give the phone number a call like darkest.white said. I have a W7 key that I've used many times on my personal upgrades that I have moved to many different personal systems that I ALWAYS have to call to get activated. It's no big deal. Just be forewarned, that just by chance, that key is in use on another system, that system will be deactivated.

    Now if you can't find your key email, but the key is in use on a working system, you can extract it with a program called jellybean (bing it).
    Have you ever received a message like geekmaster got? "The activation server reported that the product key has exceeded its unlock limit."
    Guytronic likes this.
    04-27-2014 10:06 AM
  10. palandri's Avatar
    You always have to reactivate Windows with a major hardware change (CPU is one of them). This is nothing unusual. You may be asked to telephone them (it's mostly automated), and it's a few simples questions and you'll be allowed to activate (as another poster said).

    Use this application to see your product key: ProduKey - Recover lost product key (CD-Key) of Windows/MS-Office/SQL Server
    I think he has to activate it before he could use that software, but I may be wrong.
    Guytronic likes this.
    04-27-2014 10:07 AM
  11. geekmaster's Avatar
    Thanks for all the advice so far! Now I have tried Belarc Advisor previously to recover the product key. I'm pretty busy right now with some other things, however when I get a chance then I will test out these methods and report back on them. Yes it was ignorant of me to delete my email and I will make sure that will not happen when I upgrade to windows 9.

    Update: Yeah talked with a representative and they reactivated it for me. Had to ask for a real person because the automated system kept screwing up with my Nexus 5's mic. Please close thread?

    Sent from my Nexus 5 using Tapatalk
    Last edited by geekmaster; 04-27-2014 at 07:05 PM.
    constantinosmi likes this.
    04-27-2014 11:31 AM
  12. Guzzler3's Avatar
    Have you ever received a message like geekmaster got? "The activation server reported that the product key has exceeded its unlock limit."
    Yep, with my W7 key, and W8 key recently. I'm always experimenting with different systems (tech support guy) and reloading the O/S on different systems.

    For some reason, everyone I know likes to give me their old dead computers to dispose of when they replace it. When ever I get a dead system that is better than my current machine, I fix it and use it as my primary machine. Which means I reload the O/S on it with my valid keys, and I get the "exceeded its unlock limit" message all the time.
    palandri likes this.
    04-28-2014 09:52 AM

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