1. Psyk00's Avatar
    My ultrabook returned from repair with replaced HDD. I've activated the OS using Microsoft's automated phone authentication. All was fine till I wanted to factory reset the system. Everytime I try to do I get a prompt saying that some files are missing and I should use a Windows Recovery disc/USB. Of course no such thing is in my possession and the only way to have a clean Win 8 is through factory reset option. Any suggestions. Maybe updating to 8.1 will solve the problem?
    08-10-2014 08:01 AM
  2. David P2's Avatar
    You may be able to get away with updating and then doing the factory reset.
    08-10-2014 08:07 AM
  3. AnestisL820's Avatar
    You may also try to return to a previous checkpoint and try the factory reset after...
    08-10-2014 08:20 AM
  4. Psyk00's Avatar
    No previous checkpoint as the machine returned from repair with clean (apart of Samsung's bloatware and) Win 8.
    08-10-2014 08:29 AM
  5. David P2's Avatar
    Alternatively, there should be a recovery system accessed by pressing something like alt-f10 just after you turn the machine on. Actual key sequence may be different on your laptop, but all the recent laptops I've come across have had that.
    08-10-2014 08:41 AM
  6. Psyk00's Avatar
    It's F8 I think. Tried it and still get a message about missing files.
    08-10-2014 08:43 AM
  7. Guzzler3's Avatar
    Sounds like they didn't put the hidden recovery partition back on when the replaced the HDD. If so, then you need a W8 image (CD or thumb drive) to take the system back to factory default.
    08-10-2014 11:01 AM
  8. Psyk00's Avatar
    No luck with reset after updating to 8.1. I think recovery partition is present - on the web people report similar problems with brand new machines. Guess they had to mess sth when installing the OS or setting recovery partition. Now I have to fix it or send my PC to Samsung for another week...
    08-10-2014 11:06 AM
  9. David P2's Avatar
    Might be best pestering the manufacturer for a recovery disc/stick, since they neglected to put it on the replacement HDD.
    08-10-2014 11:07 AM
  10. thisise's Avatar
    There should be a recovery system already preinstalled by default but if not, try booting with Windows 8 on a USB stick - this allows you to reset to factory default settings.
    09-19-2014 06:43 AM

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