1. Joshwin's Avatar
    it's really annoying to use this app now,it's really frustrating to see that a big mail I typed has just vanished with frequent crashes.So every so often i must copy the content before i send the mail.most of the time it closes aromatically as soon as i hit send button.and if i switch app when i am typing an email and come back it would have been closed already.this happens too often when there is an attachment in the thread.I don't know what's going on with this app.anyone knows how to fix this?
    02-10-2015 12:55 AM
  2. Laura Knotek's Avatar
    What version of Outlook are you using? Outlook 2013? Outlook 2010? Something else?
    02-10-2015 01:06 AM
  3. Joshwin's Avatar
    What version of Outlook are you using? Outlook 2013? Outlook 2010? Something else?
    Outlook mail Ver:17.0.1119.516 (2013).I don't see any new update in the store currently.
    02-10-2015 02:15 AM
  4. Laura Knotek's Avatar
    That's strange. The current version is this one that I'm using.
    office-version.png
    http://support.microsoft.com/gp/office-2013-365-update/
    Joshwin likes this.
    02-10-2015 02:22 AM
  5. Joshwin's Avatar
    My outlook mail is not a part of office 365.this modern app came with my windows 8 as a pack with calender,people.it is available as a combined app in the windows store.
    02-10-2015 02:36 AM
  6. dKp1977's Avatar
    My outlook mail is not a part of office 365.this modern app came with my windows 8 as a pack with calender,people.it is available as a combined app in the windows store.
    Just to get this out of the way, you're always speaking of Windows 8. Is that really the OS version you're using or did you perform all the OS updates and are running latest Windows 8.1?
    02-10-2015 02:39 AM
  7. Joshwin's Avatar
    Just to get this out of the way, you're always speaking of Windows 8. Is that really the OS version you're using or did you perform all the OS updates and are running latest Windows 8.1?
    I am still using windows 8.i didnt upgrade to 8.1.
    02-10-2015 02:46 AM
  8. Laura Knotek's Avatar
    My outlook mail is not a part of office 365.this modern app came with my windows 8 as a pack with calender,people.it is available as a combined app in the windows store.
    So, you're using Windows 8 Mail, not Outlook then.

    Outlook is the desktop Windows client that is part of Office.
    02-10-2015 02:47 AM
  9. dKp1977's Avatar
    I am still using windows 8.i didnt upgrade to 8.1.

    Well, do it then. This'll most likely get your issues sorted.
    Laura Knotek likes this.
    02-10-2015 02:52 AM
  10. Joshwin's Avatar
    So, you're using Windows 8 Mail, not Outlook then.

    Outlook is the desktop Windows client that is part of Office.
    Yes it is Just Mail app came with windows 8.Sorry I thought It was outlook mail app.I like this app very much.Really simple and notification is really good.That's why I prefer it to outlook 2013(Desktop).But the only problem is frequent crashing.
    Laura Knotek likes this.
    02-10-2015 02:52 AM
  11. Laura Knotek's Avatar
    Yes it is Just Mail app came with windows 8.Sorry I thought It was outlook mail app.I like this app very much.Really simple and notification is really good.That's why I prefer it to outlook 2013(Desktop).But the only problem is frequent crashing.
    I've edited your thread title to reflect which app you are using.

    Hopefully someone else will be able to answer your question. I'm running Windows 8.1, but I don't use Windows 8.1 Mail (and didn't use Windows 8 Mail when I had Windows 8), since I use Outlook.
    Joshwin likes this.
    02-10-2015 02:58 AM
  12. dKp1977's Avatar
    I've edited your thread title to reflect which app you are using.

    Hopefully someone else will be able to answer your question. I'm running Windows 8.1, but I don't use Windows 8.1 Mail (and didn't use Windows 8 Mail), since I use Outlook.
    I think all he needs to do is install all those updates he's missing and he should be fine. The only other option that might fix it is an OS refresh.
    Laura Knotek and Joshwin like this.
    02-10-2015 03:00 AM
  13. Joshwin's Avatar
    I think all he needs to do is install all those updates he's missing and he should be fine. The only other option that might fix it is an OS refresh.
    I will update it then.thanks
    02-10-2015 03:03 AM
  14. Joshwin's Avatar
    I've edited your thread title to reflect which app you are using.

    Hopefully someone else will be able to answer your question. I'm running Windows 8.1, but I don't use Windows 8.1 Mail (and didn't use Windows 8 Mail when I had Windows 8), since I use Outlook.
    Thank you so much Laura .
    Laura Knotek likes this.
    02-10-2015 03:05 AM

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