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05-15-2015 01:05 AM
26 12
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  1. PratikMade's Avatar
    w8.1-live-tile-problem.jpg
    Here's the problem:
    I have a pc which is running windows 8.1 and my system metro apps are not working. The live tiles of system apps like mail, calender, people, news etc are completely blank and title of these live tiles are also unusual like " mail.microsoft.system" and when i click on it the app starts and suspends in background and when i revoke it using task manager it again suspends. Please help!! I'm tired of this. I dont want to reset my pc as i have some important data and dont have enough time to back it up. Also there is an exception the store metro app works with proper live information. Other metro apps do work like vlc, wikipedia, etc.
    Last edited by PratikMade; 03-15-2015 at 07:59 AM. Reason: ADD AN IMAGE
    03-15-2015 07:57 AM
  2. PratikMade's Avatar
    Please can anybody help?
    03-15-2015 08:39 AM
  3. Harrie-S's Avatar
    Please can anybody help?
    I have no idea what caused it but can you set your computer back to a system restore point. This may fix for problem.
    How To Use System Restore Feature In Windows 8
    PratikMade likes this.
    03-15-2015 10:36 AM
  4. PratikMade's Avatar
    I have no idea what caused it but can you set your computer back to a system restore point. This may fix for problem.
    How To Use System Restore Feature In Windows 8
    I have already tried system restore. Contacted Microsoft support team but their answer seems to be an automated one, which didn't help me. Please somebody help me.
    03-15-2015 10:51 AM
  5. Harrie-S's Avatar
    Did you try troubleshooter
    Troubleshooting - Open and Use in Windows 8
    Like update problems or start maintains.
    So do you see something if you open the maintains center (little flag on taskbar)
    Did you do a virus scan.
    PratikMade likes this.
    03-15-2015 11:08 AM
  6. dKp1977's Avatar
    What usually worked for me when I was facing a similar issue was just uninstalling the app(s) and reinstall them from the store.
    Harrie-S, xandros9 and PratikMade like this.
    03-15-2015 11:09 AM
  7. PratikMade's Avatar
    What usually worked for me when I was facing a similar issue was just uninstalling the app(s) and reinstall them from the store.
    Tried that too still no luck! :(
    03-15-2015 11:14 AM
  8. RumoredNow's Avatar
    It sounds to me like a Microsoft Account sync error...

    Do you sign on to your PC with your Microsoft Account?

    Is your system date and time accurate?

    Try signing into your Microsoft Account in your browser and see what happens... Attention required, etc.
    PratikMade and Harrie-S like this.
    03-15-2015 11:17 AM
  9. PratikMade's Avatar
    Did you try troubleshooter
    Troubleshooting - Open and Use in Windows 8
    Like update problems or start maintains.
    So do you see something if you open the maintains center (little flag on taskbar)
    Did you do a virus scan.
    Yah I did a virus scan found them cleaned them. Also did the tile reset command from command prompt it just executes and shows some error and by the time I try to read it the computer restarts. The store is also unable to update those apps.
    03-15-2015 11:18 AM
  10. PratikMade's Avatar
    It sounds to me like a Microsoft Account sync error...

    Do you sign on to your PC with your Microsoft Account?

    Is your system date and time accurate?

    Try signing into your Microsoft Account in your browser and see what happens... Attention required, etc.
    Yes I sign into my PC via Microsoft account. Date and time seems to be accurate. I'll try to login again using the account
    03-15-2015 11:20 AM
  11. Harrie-S's Avatar
    Yah I did a virus scan found them cleaned them. Also did the tile reset command from command prompt it just executes and shows some error and by the time I try to read it the computer restarts. The store is also unable to update those apps.
    Probably during the virus cleaning you "cleaned" to much.
    Try this
    Use the System File Checker tool to repair missing or corrupted system files
    03-15-2015 11:44 AM
  12. xandros9's Avatar
    Probably during the virus cleaning you "cleaned" to much.
    Try this
    Use the System File Checker tool to repair missing or corrupted system files
    This.

    And I believe you can repair stuff using the command this thread is about. (its about a failure, I know, but same command)

    dism.exe /online /cleanup-image /restore health failed - Microsoft Community
    03-15-2015 11:53 AM
  13. PratikMade's Avatar
    Thank you all for suggesting me, I'll try all these and update this post
    03-15-2015 12:12 PM
  14. PratikMade's Avatar
    Did the System File Checker but it was unable to fix some problems and suggested me to manually fix those. Although I tried fixing but it's a long list of files which needs to be fixed which requires copying system files from another computer having the same version of OS. I can't do it ,is there something else I can try?
    03-21-2015 07:50 AM
  15. PratikMade's Avatar
    I tried the dism using online cleanup image but it was not able to fix errors.
    03-21-2015 08:18 AM
  16. xandros9's Avatar
    You did use exactly "dism.exe /online /cleanup-image /restore health" right? Just making sure.
    With command prompt running as admin would be nice.

    I'm not sure what to suggest, something must've really gone south.
    PratikMade and Harrie-S like this.
    03-21-2015 12:07 PM
  17. PratikMade's Avatar
    Yah I ran that command in elevated mode it says:
    Error:87
    The online/cleanup-image/restore health option is unknown.
    03-22-2015 07:18 AM
  18. PratikMade's Avatar
    I feel now the only way is to reset it back.
    03-22-2015 10:32 AM
  19. PratikMade's Avatar
    Well I did a reset without affecting personal files to my Windows 8.1 but don't know why it rolled back to Windows 8 but now all my metro apps are working fine. Should I again update it to Windows 8.1 but I fear my metro apps will break again!
    04-17-2015 09:15 PM
  20. PratikMade's Avatar
    Also what am I missing if I don't go back to Windows 8.1? During the recovery it has consumed a lot of space about 25GB, how should I recover it?
    04-17-2015 09:18 PM
  21. PratikMade's Avatar
    Can anybody help me?
    04-17-2015 10:58 PM
  22. ABM Prottoy's Avatar
    You should update to 8.1(.1). I don't think it will break your apps again. I never restored my PC so it's unclear for me how to recover that 25 GB. Try finding a folder named "Windows.old" in the OS drive. If it exists then delete it. If it doesn't then I don't know further. (my English isn't that good. Sorry for that)
    PratikMade likes this.
    04-20-2015 08:23 AM
  23. PratikMade's Avatar
    You should update to 8.1(.1). I don't think it will break your apps again. I never restored my PC so it's unclear for me how to recover that 25 GB. Try finding a folder named "Windows.old" in the OS drive. If it exists then delete it. If it doesn't then I don't know further. (my English isn't that good. Sorry for that)
    There was a Windows.old folder deleted it got 77gb free space. Now that my metro apps are working should I upgrade again to Windows 8.1. Will my metro apps work like they work now in Windows 8. Also is there any ISO file available for updating to Windows 8.1 from 8?
    04-21-2015 12:22 PM
  24. ABM Prottoy's Avatar
    There was a Windows.old folder deleted it got 77gb free space. Now that my metro apps are working should I upgrade again to Windows 8.1. Will my metro apps work like they work now in Windows 8. Also is there any ISO file available for updating to Windows 8.1 from 8?
    If they are working fine then you may proceed to the update. It will not break anything and everything will work fine too. Moreover you'll get some extra features (store ui update, taskbar on start, title bar on metro apps, pin metro apps to the taskbar, task manager update etc etc. There are more...Oh,and these are the features of spring update to the 8.1. Win 8.1 has other features which I think you are already familiar with.) I've updated through Windows update. As far as I know Windows updates are packed in .msu files not in .iso. I'm not sure if there is any .msu (Standalone Update Installer) file for the Windows 8 - 8.1 update. I recommend to use Windows Update from the Control Panel to complete the updating process.
    PratikMade likes this.
    04-24-2015 06:08 AM
  25. mj0's Avatar
    Did you by any chance use some system tuneup utility of any sorts? If so stay away from them. Forever. They cause more harm than they would ever be able to "fix".

    Also, renaming your user account or messing with your profile path can cause this sort of behavior as well.
    PratikMade likes this.
    04-24-2015 07:10 AM
26 12

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