1. gwinegarden's Avatar
    Mail, Calendar and People apps have disappeared from my Surface 2 (my only device not on W10).

    I went to the store and tried to reinstall. It flashes up "installing" but then nothing. Rebooted and retried with the same result.

    Anyone else seeing this?
    05-06-2016 05:13 PM
  2. gwinegarden's Avatar
    OK, I solved it, but it wasn't very intuitive.

    Last night, I turned on 2 Step Verification. This, apparently was the cause of this problem!

    I went to Outlook on the desktop and it wanted a password, but wouldn't accept mine. Then I started to see the issue. OK, I generated an app password on Microsoft.com and used that and it came up and refreshed. Then I was able to install Mail, etc.

    Now, I can understand that it wanted a second password but WHY on earth would it uninstall the apps? Why not just ask for verification when I opened them?

    Oh well, it's working now.
    05-06-2016 09:12 PM

Similar Threads

  1. windows phone lumia 1020 - video app dysfunctional. Help?
    By Windows Central Question in forum Ask a Question
    Replies: 0
    Last Post: 05-06-2016, 05:01 PM
  2. Battlefield 1 will bring World War I to PCs and consoles on October 21
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 05-06-2016, 04:30 PM
  3. All of a sudden I have Lumia Denim...
    By Keith White Jr in forum Nokia Lumia 1320
    Replies: 1
    Last Post: 05-06-2016, 04:13 PM
  4. Windows 10 Mobile may soon let users choose between opening links in an app or browser
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 05-06-2016, 02:11 PM
  5. Five must-have games for your Oculus Rift
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 05-06-2016, 02:11 PM
LINK TO POST COPIED TO CLIPBOARD