Missing settings in Music+Videos

kkcy

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imag1.PNG
Guys, been having this problem since I got my black 920 a few days ago, it had portico preinstalled.

image2.PNG

Whereas my friend's 920 without portico had no problem whatsoever.

Could it be that portico is the culprit?
 
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Nimdock

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I am a little unclear. What setting is missing? I can't open the first image. I have portico preinstalled so I was going to compare with my phone and let you know.
 

kkcy

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By logging in xbox, did you mean settings > games > connect with xbox?
If yes, then I had logged in.
Also, there's my avatar in xbox games app, therefore I think I've logged in.
 

Nimdock

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OK, Now I was able to see the image and see the problem and I am lost. My phone looks like the one from your second screenshot and like I said came with Portico pre-installed so I don't think that's the culprit. It is weird. The only thing that even occurs to me is... Are you logged in to your Microsoft Account in your phone. I know you probably are but I am stumped.

Soft reset did not help?
 

kkcy

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Nope, soft reset didn't help at all.
All my accounts ( microsoft, xbox and nokia) were set at US, but I don' think thats relevant, cause the settings are missing, not some features.
 

Nimdock

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Yeah, it is weird.

Hard reset time?
no.gif


Hopefully someone else has some ideas before it gets to that.
 

kkcy

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I'm afraid of hard reset, there's a lot of guys here at the forum with a bricked 920 cause of hard reset, right?
 

mato6666663

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I'm afraid of hard reset, there's a lot of guys here at the forum with a bricked 920 cause of hard reset, right?

kkcy, would you be so kind please and let me know if it worked??? I have the same problem and I need to solve this problem, since I want to use xbox music pass
 

Nimdock

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Interesting. I hope it works.

I will say I do not have smartglass installed. I was going to install it last night but then forgot to do it.
 

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