Why doesn't Groove Music have any sound on my Lumia 950XL Dual Sim?

[Windows Central Question]

Groove music no sound on Lumia 950XL Dual Sim

I have a Lumia 950XL DualSim and I have a Groove music pass. The sound on everything like Pandora Internet explorer etc works fine.. But on Groove Music it shows it's playing, but there is no sound.. Any ideas on how to fix. Thanks.

 

[Chintan Gohel]

Re: Groove music no sound on Lumia 950XL Dual Sim

I have a Lumia 950XL DualSim and I have a Groove music pass. The sound on everything like Pandora Internet explorer etc works fine.. But on Groove Music it shows it's playing, but there is no sound.. Any ideas on how to fix. Thanks.

Do you have the latest updates for groove music app?
Also, can you hear anything if you use earphones?

If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.

 

[Rob Reynolds]

Re: Groove music no sound on Lumia 950XL Dual Sim

I'm having the same problem

 

[don4law]

Re: Groove music no sound on Lumia 950XL Dual Sim

I'm having the same problem. Any fixes yet?

 

[Moises Corilloclla]

I have the same problem since a couple of hours ago. I left a thread on MSFT Feedback App. It is really annoying because other apps such as TuneIn or my radio app are playing sounds perfectly.

(my device is a L1520, running on 14393.67)

 

[Prajay Basu]

Same issue on Lumia 730 running 14393.67.

 

[Albert Metelsky]

Re: Groove music no sound on Lumia 950XL Dual Sim

I am having the same issue as of today

 

[LepTheImpaler]

Having the same issues here. L1520 running 14393.67.

 

[stonedef]

Having the same issue as of today. 950XL on 14393.67

 

[Moises Corilloclla]

The latest update on Friday 8/19 has resolved the issue for me.

 

[stonedef]

Re: Groove music no sound on Lumia 950XL Dual Sim

The app update today have also fixed the issue for me

 

[MrWhiteman]

Having the same issues here. L1520 running 14393.67.

The build doesn't really matter. Groove it's a store app

 

[mlang18]

Re: Groove music no sound on Lumia 950XL Dual Sim

Originally posted by Moises Corilloclla
The latest update on Friday 8/19 has resolved the issue for me.

What Insider ring are you on? I haven't seen any update for Groove today, would be nice to see if the update fixed this issue for me.