8107 update error, phone restarts while trying to create backup

[tirsocrusader]

Hi guys, a few weeks ago I received an update notification for my samsung focus (8107) and I tried updating. Everything's fine til step 7 (creating backup), it gets stuck at 0% then restarts the phone a few seconds after, then displays a C1010007b error. Here are the things I've tried so far:

1. Removing the battery.
2. Putting the phone on a cool surface.
2. Tried updating on 2 different PCs and a mac.
3. Updating on guest sync relationship.
4. Fresh install of Zune.
5. Removing some apps/games
6. Increased reserved storage from 1% to 10%
7. Replaced usb cable
8. Tried different usb slots
9. Turning on airplane mode
10. Combination of everything

Please help! Is there anything I can do without hard resetting my phone?

 

[bigkevbosky]

Hi guys, a few weeks ago I received an update notification for my samsung focus (8107) and I tried updating. Everything's fine til step 7 (creating backup), it gets stuck at 0% then restarts the phone a few seconds after, then displays a C1010007b error. Here are the things I've tried so far:

1. Removing the battery.
2. Putting the phone on a cool surface.
2. Tried updating on 2 different PCs and a mac.
3. Updating on guest sync relationship.
4. Fresh install of Zune.
5. Removing some apps/games
6. Increased reserved storage from 1% to 10%
7. Replaced usb cable
8. Tried different usb slots
9. Turning on airplane mode
10. Combination of everything

Please help! Is there anything I can do without hard resetting my phone?

Nope - hard reset sounds like the way to go.

 

[Leapo]

Does your Focus have a microSD card installed? If so, what one?

 

[enahs555]

Delete the bing, music search, ie, phone call, map search histories.

And as leapo said, sd card?

 

[tirsocrusader]

Does your Focus have a microSD card installed? If so, what one?

Yes, I have a 16gb memory card installed (I think it was this one: http://www.kingston.com/us/flash/microsd_cards). Other information about my phone:

Version: 7.10.7740
Firmware Version: 2103.11.3.3
Hardware Version: 3.1.0.7

 

[tirsocrusader]

Delete the bing, music search, ie, phone call, map search histories.

And as leapo said, sd card?

Haven't tried that yet. Thanks! Will try this next.