I figure I should inform you about some of the issues with the DVP.
Lacks:
Dev access ( no custom roms...yet; progress is being made)
E-compass
Customer service
My biggest gripe is the customer service which I have actually had to deal with more than I should. Hopefully you wont have to. However, if you do I would suggest sending a message to @amyatdell rather than calling dell mobility.
I have had multiple issues with their call center in India. I have been sent phones which are the wrong size, I have a 32gb and been sent a 8gb replacement 2-3 times.
Just recently certain letters on my hardware keyboard have stopped working. When I called they said they would send a replacement and I had the rep confirm it would be a 32gb device but when it arrived it was an 8gb. I called them again informed them of the issue and the rep said they would send the correct size.
I recieved a call yesterday from dell informing me that I had recieved it and need to send back the old device. I told them I had not and they told me the address they sent it to, which was incorrect; every device in the past has been shipped to california but the rep sent it to oklahoma this time. They had the rep who I spoke to for that replacement call me and he said I was lying and that I gave him the oklahoma address and he would be looking at the recordings as proof. I said I want a copy of the recording of my own call because I know I didn't give the incorrect address. At first he said it wouldn't be possible and then after I began to get mad he said they would send me a copy somehow.
Today he called and said they would be sending a new 32gb device to the correct address but, not once did he apologize for saying that I lied about my address.
I spoke to his supervisor yesterday and stated that I am sick of their terrible service and tired of all the issues I have had with this phone. I have demanded a refund as the phone isn't even working as they had advertised on their website when I bought it (site mentioned the phone has an E-compass). He tried to tell me that the e-compass issue was with Mango and not Dell ( complete BS).
For those that don't know the e-compass file was renamed and Dell has refused to rename the file or correct the firmware so that it refers to the correct file.
I have also filed a complaint, along with many others, with the BBB.
tl:dr dont buy the phone get a htc titan when it comes out next month the physical keyboard isnt worth the **** that is their customer service.
Lacks:
Dev access ( no custom roms...yet; progress is being made)
E-compass
Customer service
My biggest gripe is the customer service which I have actually had to deal with more than I should. Hopefully you wont have to. However, if you do I would suggest sending a message to @amyatdell rather than calling dell mobility.
I have had multiple issues with their call center in India. I have been sent phones which are the wrong size, I have a 32gb and been sent a 8gb replacement 2-3 times.
Just recently certain letters on my hardware keyboard have stopped working. When I called they said they would send a replacement and I had the rep confirm it would be a 32gb device but when it arrived it was an 8gb. I called them again informed them of the issue and the rep said they would send the correct size.
I recieved a call yesterday from dell informing me that I had recieved it and need to send back the old device. I told them I had not and they told me the address they sent it to, which was incorrect; every device in the past has been shipped to california but the rep sent it to oklahoma this time. They had the rep who I spoke to for that replacement call me and he said I was lying and that I gave him the oklahoma address and he would be looking at the recordings as proof. I said I want a copy of the recording of my own call because I know I didn't give the incorrect address. At first he said it wouldn't be possible and then after I began to get mad he said they would send me a copy somehow.
Today he called and said they would be sending a new 32gb device to the correct address but, not once did he apologize for saying that I lied about my address.
I spoke to his supervisor yesterday and stated that I am sick of their terrible service and tired of all the issues I have had with this phone. I have demanded a refund as the phone isn't even working as they had advertised on their website when I bought it (site mentioned the phone has an E-compass). He tried to tell me that the e-compass issue was with Mango and not Dell ( complete BS).
For those that don't know the e-compass file was renamed and Dell has refused to rename the file or correct the firmware so that it refers to the correct file.
I have also filed a complaint, along with many others, with the BBB.
tl:dr dont buy the phone get a htc titan when it comes out next month the physical keyboard isnt worth the **** that is their customer service.
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