Originally Posted by
Isror Eh, I did my time in retail for several years. If you don't know, admit you don't know and find the correct answer. Don't pass bad intel to dismiss the customer. All you'll do is wind up paying for it later. I would rather be told "Sorry, this is a new device and I'm not entirely sure, let me look it up" rather than a smug answer (which for me and many others is quite typical of VZW in store responses) passed as fact when most if it is fiction. They sell phones, not radiation therapy devices; learn the product. Many reps can't distinguish the 8X and the 822 even when you say "I have a Nokia Lumia 822."
+10000000000
I have a lot more respect for someone who admits that he doesn't know something than the guy who even SEEMS like he knows it all. I was in a Microsoft store one day to look at the Surface, and the guy asked if I had any questions. It was clear I knew more than he did, and when he admitted as much, I stopped playing with the computer, and stood there talking with him for 20 minutes, and he enjoyed my teaching him. I've been running Windows 8 for nearly a year, and Windows Phone since it launched on Sprint, and was developing on Windows Phone shortly before that, so he thanked me, and kept telling me, "wow, I can use that to sell phones!"
Yeah, admit what you don't know, and you'll get a lot more respect, and you may even find yourself learning something quite valuable to your own trade.
