1. Joe Beard's Avatar
    After downloading the most recent phone update my Lumia 800 wouldn't load past the Nokia screen. I performed a hard reset and restored my phone from my PC using Zune, i then tried to download the update again but the same thing happened. However, when i try to restore my phone this time there is no 'Restore' option under Settings/Phone/Update. Is there any other way i could try restoring my phone?
    04-12-2013 11:07 AM
  2. WavingReds's Avatar
    try holding the up and down volume button and the power button for a hard reset.
    04-12-2013 04:35 PM
  3. Joe Beard's Avatar
    I have hard reset twice now, it just hasnt given me the option to restore from backup this time.
    04-12-2013 04:42 PM
  4. Joe Beard's Avatar
    04-13-2013 01:59 PM

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