jgbstetson
New member
Well, tmo claims that they DO support the 810. https://twitter.com/NokiaUS/status/326413110904778753
I think they have me on block, but I damn sure left a comment lol!
When I spoke to a T-Mobile rep trying to get the unlock code and was telling her about the SW fix that T-Mobile hasn't released and about the phone being EOL'd after only 5 months....she said "gee sir, you sure know alot about this phone..why did you buy it if you knew it had problems?" ...are you kidding me! I've had this thing since launch! Who buys something knowing it has problems? It's the same ole bull...Microsoft says it's Nokia who says it's T-Mobile, meanwhile we the people who actually bought this garbage phone gets screwed. I know I feel like a fool after buying the HD7 and T-Mobile shafting me with that.
Does tmo have a good record of supporting EOL'd devices? This is my first smartphone so I don't have anything to really compare it to. But the iPhone is consistently updated until the hardware cannot support it. It stinks. From a support standpoint, the iPhone seems like the best choice. And if these shenanigans continue, I can't see myself sticking it out with tmo or MSFT for a long time. Sucks though bc I love the metro/tiles look. Everyone around me had iPhones at dinner tonight and it reminded me how ugly those rows of icons looked. I would certainly miss my customizable home screen.
So, if Microsoft doesn't count manufacturer firmware updates in their "18 month" support promise, then we're all boned because we'll never get anything and Microsoft can say "Well, we're giving everyone OUR platform updates. Go talk to Nokia for Nokia-specific stuff." Could be even worse if T-Mobile chooses to skip one of the major WP8 updates (aren't carriers allowed to skip one update?) - then we're all in the dark ages until next year with nothing from anyone.
I mean, if T-Mobile already passed on a Nokia-specific update, I don't see much hope for us. With a device they no longer sell, they're probably not going to even bother accepting Nokia's updates since they're not forced to - I'm convinced that first update was passed due to "problems" of them not wanting to spend time and money testing the update on a phone they don't care about.
jgbstetson just wrote this on the thread over at T-Mobile....
"I agree with all points here. The storage tool is a necessity. And in typical tmobile fashion, there is dead silence. Hellllo...anyone home? Your customers have a question! Take 5 minutes away from the iPhone and give us a definitive answer please."
Classic! Thank you jgbstetson! That's hilarious!
They're just waiting for Siri to answer the questions for them.
I guess I'm at a point where I'm not surprised at T-Mobile's recent moves. They're in the business to make money. Still, no one wants to feel cast aside, especially with how hard some people work to buy a phone. Hell, the Titan 2 and Lumia 900 got longer shelf lives than the 810. That's just plain wrong, and what would twist the knife worse is seeing the 521 get more updates.
It's alright to make money, but as I understand it T-Mobile is afflicted with a fair amount of customer churn. I expect that if you treat your customers with respect, then you will make more money than if you do not. All they really need to do to satisfy a whole lot of us is to say, yes we "will work with Nokia to ensure that the 810 will continue to get firmware updates where necessary to fix issues and enable functions over a reasonable lifetime of the phone." We all bought the phone expecting that we would in fact be able to update to the next Microsoft OS update, whether they call that Blue, WP 8.1 or maybe WP9 and a lot of us are waiting for the Storage Check feature to come to the 810.
It's alright to make money, but as I understand it T-Mobile is afflicted with a fair amount of customer churn. I expect that if you treat your customers with respect, then you will make more money than if you do not. All they really need to do to satisfy a whole lot of us is to say, yes we "will work with Nokia to ensure that the 810 will continue to get firmware updates where necessary to fix issues and enable functions over a reasonable lifetime of the phone." We all bought the phone expecting that we would in fact be able to update to the next Microsoft OS update, whether they call that Blue, WP 8.1 or maybe WP9 and a lot of us are waiting for the Storage Check feature to come to the 810.
Both of those are on eBay already. I actually have a grey non charging back on my phone as I type thisLast complaint of the night (probably). I seriously doubt you'll be seeing those red and grey shells now.
Both of those are on eBay already. I actually have a grey non charging back on my phone as I type this