I always thank the rep at T Mobile, even if they are
just doing their job but to
THANK T Mobile for doing what they said they would do,
-support my phone with updates, is just beyond absurd. Perhaps you were taught to treat a company as tho' it is a privilege for you to even have their service or
buy their products or you lived in a place where authority is the end all and you need to show respect or they will punish you ( I'm just fishing here)
or maybe this is a test to see how dumb people can be and you're just messing with us

but if not, do you really think T Mobile cares one way or another ?
No.