Hardware issues

[anon973381]

I am on unit 3. The first suffered from the same well documented instability, crashing, failure to wake even after 2 Windows resets. I swapped it after a day of messing with it.

Unit 2 was rock solid, had it 4 days without a single crash, perfect suspend/resume, amazing aside from the dead pixels.

Unit 3 is physically perfect, the SIM card tray is even level but just as unstable as the first unit. All the same issues. I have done 4 Windows reloads and tested all sorts of different patching orders, etc.

There are no more units in the vicinity but am curious about of there are minor firmware differences. I have the following identifiers on the box:
SWID: M8974A-AAAANAZM-1.0.26020
Radio SW: 2.1032.4701.44

We should all be running the same OS version so lets start by gathering the above values to correlate. We need to hear from folks without issues too.

Edit: If we can isolate this behavior to firmware by having releases in common between folks with the issue and and a clear difference to those without the issue we could be alright.

 

[Phrozty]

What all is crashing for you? I've had a handful of crashes myself. How do you find the SWID and radio SWID?

 

[anon973381]

I was just going off the box initially as I cannot locate anything of interest in the OS that has version numbers.

Resuming from sleep is the most annoying thing at the moment however it also locks at other times with little rhyme or reason.

 

[Phrozty]

So.. mine won't turn on anymore... But the capacitive start button registers when I touch it. I plugged it in, but it still had 50% charge last time I looked at it. This is less than encouraging...

 

[GizmoEV]

Try pressing and holding the power button for several seconds. Maybe even 30 seconds.

 

[daelumia]

I'm having the same issue, especially after I leave it a while to charge. Nothing, just the haptic feedback from the windows button. Hold down the power key for about 10 seconds, then restart.

 

[sundawg#WP]

I have the same SWID and Radio SW that you listed and mines rock solid.

 

[Phrozty]

Try pressing and holding the power button for several seconds. Maybe even 30 seconds.

Yeah... that's what I had to do. I shouldnt have to reset the system every time I leave it for more than 30 min...

 

[mcraine]

I had virtually the same experience with mine after doing an update. I gave it 10 minutes then powered off and back on. All is well. No additional problems.

I mentioned this in another thread, but probably worth repeating here. Almost immediately after I opened mine up and with through initial setup I did the Windows update. When the update went to reboot, it sat there at the black Nokia boot screen for an hour. I had to hold down the power button until it rebooted. But after it came back, I've had no problems. Been pretty much playing with it for 8 hours straight without any issues (except with some specific apps - may need a graphics driver update on these and the Bluetooth pairing and sharing with my L920 is not working, but that's little different).

 

[Phrozty]

Actually, now that you mention it, this did happen *after* I did a windows update.

 

[Phrozty]

Yeah.. so it keeps making me reset it after it hasn't been used for about 15-30 minutes. I checked the power options and I don't think this should be happening. SHould I return the unit???

 

[robjared05]

I am on my second unit and it is doing the same thing. The thing that is really getting me angry is that ATT insists on a restock fee if I ultimately return the unit due to this defect. I mean, how many times do you need to exchange something for them to understand there's an issue with the tablet?

 

[robertre]

I have been using mine heavily for 5 days without a single glitch, except for the weather channel app not working, but I am assuming that is an app issue. I have added a SanDisk 64gb micro sd (Plixtor), and it seems to be working great. When I got my 920 I had lockup's when it first came out, but they went away with updates and app updates.

 

[robjared05]

This will all depend how much support Nokia will be providing with this product. I have a Dell Venue and they've provided many updates thus far. I haven't seen any from Nokia. I even had to reset the new tablet because it wouldn't load the Nokia Cam app. I got a message that it was only for a Nokia tablet!

 

[rx74ray]

Same issue here. System does not wake up from sleep until a force restart. bad Nokia ...

 

[json jett]

Robertre, I thought the 2520 could only take a 32gb micro sd. Thanks for letting me know it works with 64gb...

 

[KoukiFC3S]

Same issue here. System does not wake up from sleep until a force restart. bad Nokia ...

Same here. I just tweeted @NokiaHelps this page. Hopefully a patch will be out soon.

 

[dawizel56]

I started having the same issue with my 2520 not waking from sleep and having to do a power down. This started within 30 hours of having the tablet. And after full windows updates of approximately 400mb. I also had one freeze while charging the tablet. The screen was on put no response to touch. I then restarted the tablet and changed the "change when the computer sleeps" to never for both "On Battery" and "Plugged in" to NEVER. I then used the power bottom to turn off the display. I let it sit several times over one to two hours and had no problem with the tablet waking up by using the windows capacitive logo. I then reset back to default and again after letting the tablet set for a long period has had no problem. It had no effect on battery. You just have to remember to use the power key to turn off the display.

So this may be a software issue. Nokia has been great at fixing problems on their phones, I have a Lumia 920, so I'm hoping they can get a fix out for this soon.

Could someone else also test this on their 2520 to see if it is also a "fix" for you.


Thanks

 

[theefman]

Anyone checked their event log for display driver crashes? This seems to be an issue with Windows 8.1, had it on my Acer W510 before a driver update was released by Microsoft to fix it. Have read of users on other devices getting this as well.

 

[rx74ray]

Anyone checked their event log for display driver crashes? This seems to be an issue with Windows 8.1, had it on my Acer W510 before a driver update was released by Microsoft to fix it. Have read of users on other devices getting this as well.

That is not a bad idea. The tablet is with GF for now. I will look into the events and crash dumps once I have it.