1. kimm201284's Avatar

    My Nokia Lumia 800 has always worked fine, never had any major issues but this morning it completely froze up. I followed the soft start instructions but now it will only turn on when on charge and only gets as far as the vodafone logo appearing then freezes. I am really concerned as i have a load of photos that are stored on the device. Any one any ideas how i can bring it back to life or at least get the photo's? I have contacted Nokia but they will wipe the handset back to factory settings if i send it in for repair which will mean me losing all of the photos!

    Any help greatly appreciated!
    12-16-2013 09:28 AM
  2. Laura Knotek's Avatar
    Unfortunately, if you had not uploaded your pictures to SkyDrive or to your PC using Zune, there really is no way to recover them if a hard reset is done.
    12-16-2013 10:15 PM

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