1. reykjavik2014's Avatar
    So, I know this will cause a flare and a debate, I understand both sides of the argument. That being said, here are my dealings with Nokia and why I believe they have a policy to abandon their early adopters - which is yet another reason why they have sunk to the bottom of relevancy over the past 10 years.

    I went to purchase the Lumia 2520 on Dec 2nd. VZW store was out and said they'd get me one the next day. I said fine. As promised, they got me one the very next day. However, the free keyboard offer ends on the 2nd. I called the free keyboard offer support line and they, naturally, said too bad and to call Nokia. I emailed Nokia customer support thus:

    Hi Erikson,

    Thank you for getting back to me. I had originally called the number you
    gave in your email and they told me there was nothing they could do.
    However, since this is your company running this promotion they suggested I
    contact you.

    Is there anything that can be done here or does Nokia not care about
    customer relations?

    Their response to that was:

    Thank you for getting back to us.

    We understand you situation regarding this matter. However, as much as we would like to grant your request, please be informed as per Terms and Conditions, to qualify the offer, you should have purchased the device between November 22, 2013 and December 2, 2013. You may visit the link below:


    We appreciate your patience and further solicit your understanding.

    If you have any additional questions, please do not hesitate to contact us again. To ensure proper handling of your case, kindly continue using the current subject line.

    For future reference, you may check our website. Kindly refer to the link below:

    Cell Phones and Smartphones - Nokia - USA

    You may also call Nokia Careline at 1-888-665-4228 from Mondays to Fridays at 10:00 a.m. - 8:00 p.m. EST (closed on national public holidays) for immediate assistance.

    Kind regards,

    Jane M.
    Email Specialist
    Nokia, Inc.

    Now, before you all yell at me that a deadline is a deadline (and I am fully aware that bending the rules may lead to an unfair slipper slope), let me just state for the record that when I asked how many 2520s VZW sold in total, the guy behind the counter said "four." You read that correct. The flagship Verizon store, located across from MSG/Penn Station on 34th Street in Manhattan, NYC sold four (4) tablets. On December 3rd, they sold one. I know, because they had to get me one and that was all they had.

    Therefore, there is no "slipper slope" here. There is no windfall of potential Decemmber 3rd purchases here that if Nokia bent the rule, they would now have to shell out thousands of these things for free. This is simply not the case. To me, this is a stingy fledgling company with no concept of customer support and a policy of abandoning its early adopters. Plain and simple. If I were the company and saw an early adopter who got shafted into getting their product a day later, and there was no windfall of sales that I would have to bow to, there is no way I would let that customer down. They have let me down, and to be honest, I would never buy a Nokia again. I love the product, but I don't support companies that abandon their early adopters or any of their customers for that matter. Goodbye Nokia, you've officially lost your 3 billionth customer of the decade.
    trywithaustin likes this.
    12-17-2013 03:50 PM
  2. MikeF74's Avatar
    If you were aware of the deal, you should have paid on the 2nd. Deadlines like this are never flexible -- a fact of life.
    Citizen X, GrayW0lf and tcedwards like this.
    12-17-2013 05:45 PM
  3. nwtravler's Avatar
    Well they did that to the people who purchased on the day of release too. I now love my Surface 2.
    12-17-2013 09:11 PM
  4. twixy16's Avatar
    You should have ordered one. I ordered one on the second.
    12-17-2013 09:40 PM
  5. mesazoo's Avatar
    No Slippery Slope issue. The item was available on the 2nd online with Microsoft and Verizon. You chose to purchase it the day after, knowing what the deadline was. The amount of inventory in a store is not indicative of how many units sold country wide via in store and online sales. They give you a break then they have to give a break to someone that had to wait 2 days to get an available unit, etc.
    12-18-2013 08:22 AM
  6. Citizen X's Avatar
    I went to purchase the Lumia 2520 on Dec 2nd. VZW store was out and said they'd get me one the next day. I said fine.
    reykjavik2014, I don't know how many large corporations you've dealt with but none of them are experts at making $150 exceptions for people. I mean they only have a finite amount of staff. You are posting this on the internet. How many other people purchased this item on the third, fourth, fifth, etc. Nokia is not set up to handle tons of people writing in with sob stories for why they simply didn't go to the next ubiquitously available outlet and purchase one. I ordered one for my Dad on the Dec 1 from at&t. I wanted to give myself a buffer in case of the inevitable at&t screw ups.

    I just wasted four hours of my time at the mall trying to buy an Nokia 1520 after calling DAYS in advance to verify I would be eligible for an upgrade. Of course after waiting hours to purchase the 1520 at&t changed their mind. While on the phone with me they cut me a deal for a phone order for a 1520. I was about to give them my credit card... and they reneged on the deal they just cut me and raised the price! I hung up. If I absolutely positively need anything from a large disorganized corporation I start the process DAYS in advance and even then it is 50/50 whether you will be successful.
    12-18-2013 09:00 AM
  7. GrayW0lf's Avatar
    This deal had a finite start and stop, as others indicated. You are absolutely in the wrong for blaming Nokia for your inability to participate in this offer. The fact of the matter is that you could have found an alternative method to acquire the tablet during the offer period but did not. You chose to wait for your local store to get more stock on the day after the offer expired. This is absolutely no different than any other mail-in rebate offer. I suggest that you revise your opinion of Nokia as well as the wisdom of your post here.

    To that end, were I in your shoes and the keyboard was the only thing I cared about, I wouldn't have bought the 2520 until a different/better deal came up.. or I'd have gone with the Surface 2 tablet and its keyboard bundle if I had to have it "right now". Just something to think about since you might be able to return the 2520 if it upsets you this much -- assuming that you're not outside of the return period at this point.
    12-18-2013 03:12 PM
  8. meathead88's Avatar
    Has anyone received their cover yet?!?!?!? :(
    12-26-2013 01:53 PM
  9. GrayW0lf's Avatar
    Has anyone received their cover yet?!?!?!? :(
    Nope. They're not likely to ship until after Jan 2, based on the info shared in the other thread on the subject.
    12-26-2013 09:54 PM
  10. RodimusMajor's Avatar
    Nope. They're not likely to ship until after Jan 2, based on the info shared in the other thread on the subject.
    That seems about right; it's reasonable to expect this kind of delay over the holidays.
    GrayW0lf likes this.
    12-26-2013 10:32 PM
  11. GenghisKhent's Avatar
    I submitted my paperwork basically the first possible day. I have not yet received any response. If/when I do, I'll post.
    12-28-2013 11:44 AM
  12. daelumia's Avatar
    Please start a new thread when you hear something...
    Robinsonmac likes this.
    12-28-2013 12:14 PM
  13. GenghisKhent's Avatar
    Please start a new thread when you hear something...
    Will do. I have a feeling that it could be any time from this week until early February.
    RodimusMajor likes this.
    12-30-2013 09:32 AM

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