Melted Charger Port

[Jonathan Cable]

So this morning my charging port overheated and melted,

 

[shmsnh]

That's a terrible sight. I hope HTC or your carrier replaces the device.

 

[Jonathan Cable]

I am fighting with Sprint on this. I pay the $8 a month for insurance that covers manufactures defaults without a deductible, they want me to pay $100 to Assurion and I am not going to stand for it. HTC ones me to send the phone to them on my own dime and there is no guarantee they will cover it.

 

[Laura Knotek]

Good luck. I hope you get it replaced without any issues.

Sent from my Nokia Lumia 920 using Tapatalk

 

[beachedwhale42]

I could've sworn the $8/mo TEP had a deductible on it, even for manufacturer defects (although I could be wrong on that). Either way, I dumped it back in October for this very reason. You either fight it forever and (maybe) win (and in the meantime you're SOL), or you just keep the $8/mo + $100 deductible and buy another phone off-contract or something :-(

Sorry they're trying to screw you over....stick it to them!

 

[Jonathan Cable]

The deductible is only for claims through Assurion. I am trying to go straight through Sprint, the third party sprint store/repair store would not even look at it. I called Sprint and they supposed to have done an advanced device exchange but we will see. I tried seeing about submitting a claim through Assurion and they said that it is considered and mechanical/electrical failure so it is cover by Sprints side and not theirs so I was unable to submit a claim that way anyways. I will see tomorrow if Sprint really ordered me a new device.

 

[Jonathan Cable]

So yesterday Sprint reps repeatedly lied to me about the replacement order being placed. There was never one placed and many reps said one was placed or they placed one. Today I finally got an honest rep and his supervisor. They placed the order for real and I got confirmation. If it was not for my discount and actually using a lot of data.

 

[dorelse]

Wow, that's gnarly.

I'm assuming that's from the real HTC charger? Wonder if a pin got bent & shorted it out?

 

[Jonathan Cable]

Yes it was the real charger, and do not think it had anything to do with the charger as the phone port itself. Now I got a replacement but cannot get 8.1 back on it. It seems to be a common problem now not seeing the 8.1 update on the 8XT.