1. vinay punathil's Avatar
    I would like to reset the Microsoft account which I have created through Lumia 625. How can I reset this account since its always ask the password that has been lost, for downloading apps. I have created new account and would like to use this instead of the previous one.
    Please advice for the same.
    07-30-2014 03:10 PM
  2. nmercy's Avatar
    I think you can link accounts and that might be what you're looking for.
    07-30-2014 03:11 PM
  3. vinay punathil's Avatar
    Not very clear. Please explain.
    Thank you.
    07-30-2014 03:18 PM
  4. nmercy's Avatar
    Sorry, apparently Linking accounts is no longer supported. If you want to try recovering your account, since it sounds like you've lost the password I would contact Microsoft. If you're going with a completely new account you will lose your history, apps, and such, but if that's the route you want to go, go to Settings -> About -> Reset Your Phone... this will set it back to factory settings and require you to log in to your new Microsoft account. I would personally try password recovery options first and contacting Microsoft. You should have had to set up an alternate email not through Microsoft for them to contact you with or a phone number to contact you at.
    08-01-2014 07:53 AM

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