[sixseven]

My wife's 810 has a cracked screen. She also has the headset protection plan. If we make a claim, anyone know what they will send us? Refurb 925? 635? M8?

[vepac]

You can't really know unless you call and they will let you know what your options are.

[sixseven]

You can't really know unless you call and they will let you know what your options are.

Thanks, you're right. I was hoping someone else might have done this recently and could provide some insight.

[vepac]

Thanks, you're right. I was hoping someone else might have done this recently and could provide some insight.

I know what you mean, I've seen people post how they do run out of stock and offer an android device instead.

[xandros9]

I know what you mean, I've seen people post how they do run out of stock and offer an android device instead.

Yea its not an exact science, just try to make a claim and see what they offer you.
I've heard stories of broken 920's being replaced with 1520's some time ago.