02-23-2015 01:16 PM
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  1. digvijay_kiet's Avatar
    digvijay_kiet
    i am using nokia lumia 625 andits going hung no touch effect not even of power button, every 5 minutes it goes hung for couple of minutes please help with me with any idea
    02-23-2015 12:54 PM
  2. Harrie-S's Avatar
    Harrie-S
    Did you already try a soft reset?
    Did you get a new touch panel recently? If you did not use a genuine original OEM part then that may be the rootcause.
    Otherwise i would recommend a factory reset but before you do than be sure you have a backup.
  3. Harrie-S's Avatar
    Harrie-S
    Retired Ambassador
    Did you already try a soft reset?
    Did you get a new touch panel recently? If you did not use a genuine original OEM part then that may be the rootcause.
    Otherwise i would recommend a factory reset but before you do than be sure you have a backup.
    02-23-2015 01:16 PM
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