1. Windows Central Question's Avatar
    My phone was working perfectly fine until one afternoon I received a call, I tried ending it but the phone wouldn't let me, i pressed the power/unlocked button so the phone will turn off but i could still hear the call going on after the phone was already off, so i took the battery out & tried turning it back on & it wouldn't turn on. I try connecting it to the charger but the Nokia & T-Mobile logo just keep coming up. I tried taking out the battery & placed it on my sisters phone since she also has the same phone & the battery was working completely fine on her phone & her battery did the same thing my battery was doing.
    07-27-2015 01:59 PM
  2. gpobernardo's Avatar
    Thanks for details - this clearly rules out the possibility of a defective battery. What remains is that something terribly went wrong with your phone, probably as a result of just pulling out the battery while the phone was in the middle of something. This could either be a hardware fault or a software fault.

    Try connecting your phone to a PC and use the Windows Phone Recovery Tool or Lumia Software Recovery Tool to re-install the OS of your phone.

    If that doesn't work, then it may be a hardware fault - take your phone to a service center and have them diagnose the problem for you.

    Should you wish to provide us with further details, please create a Windows Central account and respond to this thread.
    07-28-2015 08:36 AM

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