1. Windows Central Question's Avatar
    My phone is getting stuck on the blue screen with a :(. I tried a hard reset but it just goes on airplane mode and I cannot remove it. Then I try to restart it and it gives me the blue screen again.

    What can I do? Is there some way I can flush the firmware and reinstall it again? Thanks
    10-29-2015 05:10 AM
  2. charlatan1978's Avatar
    The HTC 8X (I know yours is an 8S) now works with the Windows device recovery tool, so you may want to check that out.
    10-29-2015 07:23 AM
  3. Tamara Caligari's Avatar
    The tool only tells me to press the volume up and down button when swirching off and when I do so I think it tries to do something but it boots in airplane mode again :/ Is there no tool to reinstall it directly from my laptop?
    10-29-2015 09:28 AM
  4. charlatan1978's Avatar
    So you are holding vol up, vol down and holding power until the device vibrates.
    It should then enter bootloader mode where you can retry the Windows Device Recovery Tool.
    I am not aware of any other methods.
    10-29-2015 10:36 AM
  5. Tamara Caligari's Avatar
    None of these is working for me :/
    10-29-2015 11:04 AM
  6. charlatan1978's Avatar
    Attachment 115441
    Do you get to the bootloader screen like the pic above?
    10-29-2015 11:34 AM
  7. charlatan1978's Avatar
    Also you need to hold volume, power and camera button.
    10-29-2015 11:49 AM
  8. Tamara Caligari's Avatar
    No it just gives me a ! symbol.
    10-30-2015 04:06 AM

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