Surface customers won't have in-person support channels anymore

[Windows Central]

Not being able to walk in and get your Surface fixed will suck.
Last week, Microsoft announced that it was closing all physical Microsoft Stores, and transforming a handful of flagship stores into "experience centers" that serve no purpose other than to allow high-street shoppers to look at and try the latest devices from Microsoft and partners. Customers will not be able to purchase any products they see inside the store, nor will they be able to get their own Surface hardware serviced at these locations.

Full story from the WindowsCentral blog...