No-one ever talks about great customer service. As someone who spent a past life working in retail, I'm only too aware of this. Not once would you hear of one of your customers seeking out the manager to praise your efforts, no matter how much you had done. But should a customer be unhappy, well, everyone heard about it. That seems to be the way, regardless of the company. "Oh, xxx company is terrible, worst service ever." Perhaps because we're usually calling for help when something bad has happened or we're in a fix we just can't get out of.
So I want to talk about the good. I want to talk a little about how the UK Microsoft Surface support team gave a great service and helped me out when all I saw was an expensive bill headed my way. My Surface Pro 3 got a cracked screen.
Full story from the WindowsCentral blog...
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