1. WindowsCentral.com's Avatar
    Let's face it: People just hate talking on the phone now. Most people would rather email a company for anything that's not pressing, and having to sit through several phone menus and then on hold for hours at a time, just for a bit of tech support or whatever, means you'll likely have a surly customer once they finally connect with someone.
    Online forms are ok, but visitors have to do everything themselves, from finding FAQs to filling out their information to ask questions, purchase products, and more. And if you're not there 24/7 to chat with customers, then you may have dozens of missed opportunities to connect every single day.


    Full story from the WindowsCentral blog...
    08-21-2018 10:40 AM

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