1. migueli2's Avatar
    Need to know if it's happening with everyone or just me.
    I have to sign in constantly in the app because mysteriously it sign out.
    Kevin Rush likes this.
    04-21-2014 04:27 PM
  2. JaiMento's Avatar
    I wouldn't say it's happening constantly, but I have had to log in a couple of times even when I never logged out, which never happened before the 8.1 update. Not sure if it was the 8.1 update that has caused it or the recent update to the app, though.
    04-21-2014 04:32 PM
  3. josipogo's Avatar
    Same happens to me, three four time. Also notification do not work as it should but I am assume that this issue is related for WP 8.1 Preview.
    Kevin Rush likes this.
    04-21-2014 04:33 PM
  4. migueli2's Avatar
    Same happens to me, three four time. Also notification do not work as it should but I am assume that this issue is related for WP 8.1 Preview.
    Yes, notification stop working cause app logs us out!
    04-21-2014 04:48 PM
  5. pankaj981's Avatar
    It was happening yesterday but had stopped happening since this morning

    Edit: No issues today so i guess it's fixed for me
    Last edited by pankaj981; 04-22-2014 at 06:11 PM.
    04-21-2014 04:54 PM
  6. paulxxwall's Avatar
    Yes show my user name but say cant comment because I'm logged off
    Kevin Rush likes this.
    04-21-2014 05:24 PM
  7. peacefulberry's Avatar
    Happened to me a few times last week or so.
    Kevin Rush likes this.
    05-13-2014 12:55 PM
  8. James Falconer's Avatar
    To be clear, everyone is referring to the official WPCentral app for Windows Phone, correct?
    05-14-2014 08:31 AM
  9. peacefulberry's Avatar
    To be clear, everyone is referring to the official WPCentral app for Windows Phone, correct?
    Yes, I am.
    05-14-2014 11:21 AM
  10. darkest.white's Avatar
    Happens every now and again. Also sometime the flip live tile will not render correctly and you'll have to reopen the app. Wait for it to load and then close it yo correct it
    05-14-2014 11:37 AM
  11. James Falconer's Avatar
    Moving this to our app forum to get the attention of our dev. Hold tight!
    05-15-2014 08:12 AM
  12. Jay Bennett's Avatar
    I'm aware that this occasionally can happen I'll try and elaborate what happens below, unfortunately I do not have a fix at this time:

    When you sign in to comment, a token is stored locally so that we know who you are. Sort of like a session cookie in the world of web pages.
    This token is stored in the same place as all your other app settings, the IsolatedStorage for the application. It's a sandboxed area of your onboard memory (or SD card) that the app is allowed access to by the operating system.
    Everything that the app caches locally goes to that location, and when the app is finished modifying the location it makes sure to save everything immediately so that nothing should ever be lost.

    However, for some people (and it does appear to be less than 5% of our userbase) that IsolatedStorage area is inexplicably wiped out for a reason I do not understand. Either the operating system is clearing it so it's out of my control, or something being written to that area fails in such a catastrophic way that the whole area is lost.

    It's incredibly hard for me to test because I can't replicate the problem, it has only happened to me a long time ago on my old Nokia Lumia 800, once. Every device I now have to test with does not have the issue.

    It may be that the problem has been solved with the new Windows RT style codebase in Windows Phone 8.1 (not to be confused with Windows Phone Silverlight 8.1) so when we eventually move to that platform hopefully this problem will disappear.
    05-15-2014 08:42 AM
  13. peacefulberry's Avatar
    Thanks for explaining this.
    05-15-2014 09:12 AM
  14. Kevin Rush's Avatar
    I have the Lumia 822 on WP 8.0 and have experienced the need to sign in (only once) recently. A more constant problem is the dead live tile. I keep wondering when the headline "Xbox Originals coming in June" will change to something more current. There aren't any numbers indicating the number of new stories either. Let me know if there is App information I could send that would clarify the issue.

    The live tiles are WP most noticeable feature, out in the wild. We need to keep them lively.
    05-16-2014 04:10 AM

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