1. markfirst's Avatar
    I upgraded my Acer Aspire 8930 to Windows 10. Windows is not recognising the fingerprint reader and I cannot setup windows Hello. Maybe I need to update the drivers but Acer doesn't support my laptop anymore. The fingerprint sensor is manufactured by Validity. Can anyone help with getting latest drivers? Thanks
    07-31-2015 02:15 PM
  2. rhapdog's Avatar
    Not all fingerprint scanner hardware has the firmware to be able to work with Windows Hello, especially many older models.

    I have read that many of the older ones did indeed require proprietary software in order to function and that they would not be supported by Windows Hello.

    The latest driver I am able to locate on a web search is the one for Windows 7 which was released in 2009. Indeed, it seems that both Acer and Validity have stopped supporting the scanner.
    RumoredNow and markfirst like this.
    07-31-2015 07:21 PM
  3. klcow's Avatar
    Try going to device manager and uninstalling the device driver (make sure to tick delete driver software for this device) then refresh device manager, windows will try and download an updated driver for the fingerprint reader from windows update. After that, open settings and you should see Windows Hello in there. (that's how it worked on my hp elitebook 8470p with a validity fingerprint sensor. My sensor no longer says "validity fingerprint sensor" instead "synaptics FP sensors WBF")
    08-02-2015 08:45 AM
  4. markfirst's Avatar
    I tired deleting the driver, but after refreshing its listed as unknown device and the correct drivers don't get installed
    08-02-2015 09:27 AM
  5. David Feifer's Avatar
    you can try manually downloading and forcing the install if we knew which device pid kicow has. driver link from microsofts download page.

    https://catalog.update.microsoft.com...0sensors%20WBF
    link only works in ie not available in edge.
    markfirst and aleunge like this.
    08-03-2015 05:24 PM
  6. markfirst's Avatar
    how can I know the PID for fingerprint reader?

    edit: i got the PID from device manager> properties> hardware ID:

    USB\VID_138A&PID_0001&REV_0372
    where can i download the driver from?

    edit 2: I managed to get the driver and installed it. But I still can't setup Windows Hellocapture.pngcapture2.png
    Last edited by markfirst; 08-04-2015 at 07:54 AM. Reason: additional info
    08-03-2015 06:37 PM
  7. glm0025's Avatar
    I made an account just to thank you. I followed your instructions and everything worked great. I have a Elitebook 2560p and i used the Synaptics FP Sensors driver update for Synaptics FP Sensors (WBF) (PID=003d) from the Windows Update catalog. I unpacked the driver and right-clicked wbf_vfs_003d_adv.inf to manually installed. Then i went to Device Manager, choose the unknow device (fingerprint scanner) and hit update driver. Chose Browse my computer then Let me pick > Synaptics Sensor and the driver just installed (003d). After that i went into accoutn settings and Windows Hello popped out. I hope this helps.
    RumoredNow and rhapdog like this.
    08-05-2015 11:52 AM
  8. QuentinJ's Avatar
    Try going to device manager and uninstalling the device driver (make sure to tick delete driver software for this device) then refresh device manager, windows will try and download an updated driver for the fingerprint reader from windows update. After that, open settings and you should see Windows Hello in there. (that's how it worked on my hp elitebook 8470p with a validity fingerprint sensor. My sensor no longer says "validity fingerprint sensor" instead "synaptics FP sensors WBF")
    Thank you for this method, worked on my HP ProBook 4340. The Synaptic driver installed automatically from WU. Thanks again!
    08-16-2015 10:01 AM
  9. poit57's Avatar
    My uncle has an Acer laptop from 3 or 4 years ago that came with Windows 7. This is the only computer I have access to with a fingerprint scanner built in, so I was looking at the sign-in options after he completed the upgrade and couldn't find anything about Windows Hello. Next time I visit, I'll try uninstalling the device and seeing if that trick works for his computer. I don't remember what manufacturer the scanner is currently recognized as.
    08-18-2015 02:53 PM
  10. aleunge's Avatar
    You're the boss, David. I spent hours trying to find working drivers for my Validity sensor and the one in the Win catalogue worked. Windows Hello to you. THANK YOU TO YOU!!

    P.s. you do need the model and/or PID of your hardware to be able to find the right drivers. And the drivers I downloaded from the win cat came in the form of a .CAB file. I just unzipped the contents (7zip) and used the "update drivers" in Device Manager with the "have disk" option. And hello Windows Hello.
    09-14-2015 07:24 PM
  11. Alexandre Botelho's Avatar
    Thanks klcow!
    This method worked for my Dell Venue 11 Pro 7139!
    11-05-2015 10:10 AM
  12. StaticXCC's Avatar
    DriveTheLife is also an excellent way to keep your driver's updated. It also figures out unknown drivers. It's how I got my Bluetooth working properly on my Acer Aspire P3 after the Win10 update.

    Posted via the Windows Central App for Android, Samsung Note 4
    11-16-2015 09:58 AM
  13. Tan Liu's Avatar
    Hi,
    I wonder which device driver should I uninstall?
    06-28-2016 08:25 PM

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