01-22-2017 02:26 PM
31 12
  1. Salah Mohamed's Avatar
    I've got the same problem I do not know what to do to solve . I have a fingerprint scanner in my laptop
    05-25-2016 09:45 PM
  2. Samuval Kp's Avatar
    Go to control panel >Device manager> Bio metrics
    Update driver of the bio metrics
    Once it is done, Windows halllo will be back


    07-21-2016 11:36 PM
  3. KJ's Avatar
    I was not able to see an option for Windows Hello when logged in as a standard user. I ended up logging into the administrator account and temporarily giving my standard user admin rights. I could then see Windows Hello and set it up. The Hello option was still there (and worked) when I changed the account back to a standard user.
    08-12-2016 12:02 PM
  4. ads13's Avatar
    Windows Hello is limited to select premium phones and PC at launch, and requires specialized hardware, including illuminated infrared camera sensor for facial recognition or a finger print reader which supports the Window Biometric Framework. To check for device compatibility and other important information, visit your device manufacturer's website
    08-12-2016 01:51 PM
  5. golface12949's Avatar
    I totally share your FRUSTRATION. First of all you cannot get a qualified English speaking agent,so you spend 2 hours saying "What did you say? Also If your computer came with Win 8.1,& it works fine, don't, by any means do the free,or not free, update to Win 10. HP & M S are not user friendly. For a price ($$$$),they will take over control of your computer and fix your problem(Maybe!!) My Win 10 fingerprint log on was working fine,them one day when I went to log on, there was no Hello screen & no fingerprint ID reader. That's because,while you were sleeping, MS or HP does updates to your computer and now you have problems that you didn't have before. IF IT'S WORKING FINE, DON'T LET THEM DO ANY UPDATES!! Check them out and do them yourself.
    01-22-2017 02:17 PM
  6. golface12949's Avatar
    Samuval, I have done that countless times and it doesn't work (WBF)(PID)=00180, keeps coming back, yes I did try deleting that driver and updating and got the same driver back. Getting help from HP is impossible and I haven't found a good alternative. GOOD LUCK!
    01-22-2017 02:26 PM
31 12

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