01-22-2017 02:26 PM
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  1. Toussaint Jongen's Avatar
    So,

    I believe this has been asked once or twice but I could not find a satisfying answer nor here or on Google/Microsoft webpages.
    Recently I have bought a brand new laptop including the Intel RealSense camera system for the Windows Hello Feature. I started the laptop, which was still on Windows 8.1 and updated it right away to Windows 10. Then I wanted to set up the Windows Hello feature, but it does not show in my settings. It is in Dutch, however it only shows the options Password, Pincode and Image password. Does anybody know how to enable this function? I would be very grateful!

    sing-options.jpg
    Last edited by Toussaint Jongen; 08-01-2015 at 06:23 AM.
    07-31-2015 09:07 PM
  2. RumoredNow's Avatar
    The RealSense cam is built in?

    Check your OEM site and Intel site for new driver packages?
    07-31-2015 10:00 PM
  3. Myh Yazid's Avatar
    Yeah same as mine... as i have searched for the answers across the web..i couldn't find the right answer... I cant even enroll fingerprints to be use with my Windows 10 PC...there is no option for Fingerprint or Windows Hello...
    08-01-2015 05:11 AM
  4. Geddeeee's Avatar
    If I remember correctly, you have set up a pincode for this to appear as an option...
    08-01-2015 05:32 AM
  5. Toussaint Jongen's Avatar
    Yes of course, I bought the notebook specifically for this (or I liked the feature). It is working, because I have the Intel programm which you can play around with it. But not in the Windows Settings...
    08-01-2015 06:27 AM
  6. Toussaint Jongen's Avatar
    I also made a pincode, but I think Windows Hello should already be visible in the settings.
    08-01-2015 06:28 AM
  7. ShannyMan's Avatar
    Has anyone had any success getting Windows Hello to appear? I've got a Realsense camera and a 4th generation processor (Surface Pro 3). I've gotten the camera to work with the samples in the SDK but still don't see Windows Hello available.
    08-02-2015 07:29 PM
  8. David Feifer's Avatar
    Daniel has a nice writeup / how to here This is Windows Hello with a RealSense camera and fingerprint scanner | Windows Central

    and he states that You also must install the Intel RealSense Depth Camera Manager (DCM) software. Download links in the above shortcut.
    ShannyMan likes this.
    08-03-2015 05:32 PM
  9. ShannyMan's Avatar
    Ah, thank you, that did it! I couldn't find the 1.4 version of the DCM, only 1.3 was on Intel's actual download site.
    Interestingly enough, I just spent an hour on the phone with Microsoft Support who told me even with the required hardware, it wasn't supported on the Surface Pro 3 yet. Guess they were wrong. :)
    08-03-2015 06:36 PM
  10. Toussaint Jongen's Avatar
    This is indeed the solution! I called Microsoft and they helped me very well :) Finally! It works like a charm :D

    https://downloadcenter.intel.com/dow...a-Manager-DCM-
    Last edited by Toussaint Jongen; 08-04-2015 at 10:49 AM.
    08-04-2015 10:25 AM
  11. MonsterVlad's Avatar
    This is indeed the solution! I called Microsoft and they helped me very well :) Finally! It works like a charm :D

    https://downloadcenter.intel.com/dow...a-Manager-DCM-
    It says that it coudn't find IRS camera on my PC and stops installation. But I use Lenovo Yoga 500-15 and it does have this camera. I am sooo confused right now...
    Alex Grey likes this.
    08-04-2015 01:32 PM
  12. David Feifer's Avatar
    The realsense camera is only a feature on the new yoga 15. It uses a 3 camera system and if your camera layout does not look like the below picture you do not have it.
    realsense.jpg
    08-17-2015 01:46 PM
  13. poit57's Avatar
    It uses a 3 camera system and if your camera layout does not look like the below picture you do not have it.
    I helped my mom upgrade her Toshiba Satellite last week and downloaded a lot of the Windows 10 updates from their website. I don't remember the webcam model, but it was definitely not the realsense camera. Toshiba had a face recognition software that I installed just to see what it was like. Once set up, it did add a new login option to the welcome screen, but the settings didn't indicate any sort of Windows Hello option.

    The facial recognition software from Toshiba required aligning your face to a framed outline onscreen and slowly swiveling your head left and right, up and down, and associating this captured facial recognition with your password. I suppose the three lenses of the realsense camera eliminate the need for the head movement?
    08-18-2015 02:45 PM
  14. Cmdan's Avatar
    I have the same problem, I created a pin as instructed but still have no option to sign in to Hello, and cannot find an answer to this anywhere
    09-16-2015 05:48 AM
  15. Alex Grey's Avatar
    i have same problem...what should i do????
    09-20-2015 03:32 PM
  16. sugesh sg's Avatar
    Hi,

    At first you just create a pin and restart your computer.Check whether the hello option is there or not.

    If you had not found there,you should check the camera driver properly installed in your laptop and make it as default.

    Thanks.
    10-08-2015 03:45 AM
  17. sugesh sg's Avatar
    Hi,

    The default user may be not have administrative rights.Pls As follows the bellow steps.

    Step1: Open Control pannel and choose administrative tools.Select computer management From there.
    Step2:Select the users from the Local Users and groups
    Step3:Rightclick ADMINISTRATOR and click properties and remove the check mark from the option "Account is disabled"
    step 4:Set a password for the administrator account
    step5:Logoff and login with administrator account
    Step6:Choose windows hellow from the sign in option

    Thanks.
    10-08-2015 03:59 AM
  18. ROBBIE HALL's Avatar
    having the same issue...
    have a dell 5000/5548 i7 model which as far as I know should have the realsense 3d camera:
    Devices with Intel RealSense? Technology
    (3rd one)

    do I actually have a realsense camera? if so how do I set up windows hello?
    11-06-2015 01:08 PM
  19. ROBBIE HALL's Avatar
    *bump* anyone?
    11-07-2015 11:40 AM
  20. SteVae's Avatar
    why is there not more being done to help people fix this problem?????? it makes no sense to have a thread like this on here, if no one is going to actually do the work to find out from M$ how to fix this problem. THIS SHOULD NOT BE A ROOT CANAL!!!! i have been on the phone with the so called windows tech's at M$ for hours, and they are the most UNINFORMED group that i have ever had to deal with. these are NOT techs. they are answer desk people, reading from a question board, to give formed answers. you can tell they do not have a clue.
    11-30-2015 10:13 PM
  21. kitchoy Caliao's Avatar
    Can I make the Windows hello appear in the settings even if I don't have the depth camera? My laptop have a fingerprint scanner though, and that's what I want to use.
    01-01-2016 08:04 PM
  22. kitchoy Caliao's Avatar
    Can I make the Windows hello appear in the settings even if I don't have the depth camera? My laptop have a fingerprint scanner though, and that's what I want to use.
    01-01-2016 08:06 PM
  23. Ukscooter's Avatar
    I am running Windows 10 Entgerprise 1511. I have a Logitech HD Webcam C310. I have followed the instructions and setup a PIN on my PC but have no Windows Hello - after using it on my SP4 I want to have it on my PC.

    Has anyone else had a problem with this Webcam working with Windows 10 Enterprise?

    Thanks
    01-07-2016 08:36 AM
  24. Alex 55's Avatar
    I went to device manager, biometrics, and deleted the driver since it may be corrupted (if it has a yellow triangle is corrupted) then restarted and it was re-installed ig working conditions. After that I had my windows hello back.
    01-17-2016 08:05 PM
  25. Abisha Rafi's Avatar
    I set up the Pincode, but it still doesn't show up!
    04-08-2016 06:58 AM
31 12

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